INDEX / IVM / NOC Issue

[james1982]

We have an existing customer with an Index, IVM voicemail and NOC Pro.
We have an issue whereby the NOC software gradually “slows” and stops responding.
An error is then received advising the NOC cannot connect to the database, another error is then flagged informing of database corruption.

To date we have:-
configured a new machine with Windows XP SP3 and reloaded the NOC software to no avail.
re-installed the NOC software on the old machine to no avail.
We have reset the voicemail on 2 occasions (thinking being this could be related to Access Manager) and the system had a full reset 2 days ago.

Can anyone assist me in advising where we go next with this?

Thanks in advance

 

[IPGuru]

1st reconfigure the Noc Pro server to connect via a serial port & use its own Access manager.
this will ensure the Noc continues to operate when (Note WHEN not IF) the IVM fails.

it will probable resolve your other problems as well.


Computers are like Air conditioners:-
Both stop working when you open Windows