index files not visible

[lgtobangaram]

upgraded from 7.1.3 to 7.4 windows 2003 env
cannot see indexes
indexes are being backed up as a flat file on a diff location on the nwr server

 

[605]

Do you want to tell us that "nsrls" does not show any index summary?

If really so and if the media index still contains valid information, you may recover the CFIs by "nsrck -L7".

If the media index is also empty then you must recover it first with "mmrecov".

BTW - did you install the NW 7.3 update enabler?

 

[lgtobangaram]

Thank you instructor.
some more points forgot to post here....
Able to restore
For some clients indexes path is set to E:\index\clientname drive on backup server
unable to see index files under networker user when trying to recover
Recovery is successful on the client (for which indexes are not showing up)
Environment:Windows 2003
issue started after upgrading to 7.4
Not a NDMP environment
nsrinfo gives output

 

[lgtobangaram]

7.3 update enabler has been installed

 

[605]

Sorry, but i do not understand all your information.

You state: "nsrinfo gives output"
This means to me:
- NW can find all index information for a given client
- Consequently the correct index directory will be searched
- If it is not in the default directory, the client's index path parameter has been modified properly.

You state: "Recovery is successful on the client (for which indexes are not showing up)"
This means to me
- that you can run a successful directed recovery to ANOTHER client
- But this is not the problem.

You state: "unable to see index files under networker user when trying to recover"
If you do not get a clear error message like "no index found for that client at the given savetime" then it might be that you try to browse through a CFI that is empty. It could also be that you have a problem with the name resolution that NW might browse another client's index. I hope that you see error messages at all - they might help.

You might also try to set the browsetime to an earlier date and look whether you can see file entries at all.

------------------------------

Now, before you try solve the problem for all your 'defective' clients, let's concentrate on a specific one.
- What does "nsrls clientname" report?
Is the index empty?
- What does "nsrinfo clientname | more" report?
Are you able to see filenames at all?
- What is the index path?
If it is not the default one, verify the setting
- Do you have multiple clientname directories?
For instance like
..\index\short_clientname\
..\index\FQDN_clientname\
- Which files do you find in the CFI directory?
..\index\clientname\db6

Finally, i doubt that this problem is version specific.