Incoming call route error in system status 1

[dd2maker]

Is there anyone knows the meaning of this part in the error description " !Alarm.0!8230 ". kind of confusion about this. the full description of the error is " the following line has no incoming call route for a call. Line:9. Line Group ID: 5. !Alarm.0!8230 ". thanks in advanced.

 

[mojoputter]

If you look in the Incoming Call Route for 8230, you will plainly see there is no DESTINATION configured. If 8230 is not a user, then add like the operator number or someone that should answer the call in the destination field.

 

[dd2maker]

But there is no any Incoming Call route for number ending with 8230 in the system, that's why I got confusion.

 

[CarGoSki]

you dont have a default ICR configured for the line group. So if a incoming call arrives for a DID not specifically created then you will see these alarms in SSA.

A default ICR has incoming number field blank and a valid destination.
Means: for all calls not specifically defined in ICR for this line group use this destination.

 

[dd2maker]

Understood. Will try create one and to see what going to happen. Thanks!

 

[dd2maker]

It works. I've been watching for few days and no more related errors showing up. Thank you very much, CarGoSki.

 

[holdmusic34]

Feel free to star his helpful post. It's hoe we get paid.

Eínai óla ta elliniká mou.