I’m having problems with inbound calls disconnecting after a minute of ringing. The system is an IPO 412 ver. 3.0(44) and is hooked up to a PRI and a T1. I’m having the issue on inbound calls off of our 800 number which rides the T1. I’ve tried the same scenario off of a DID number on the PRI and the call didn't disconnect.
I have a linear hunt group set up with 10 analog extensions. The extensions feed our TELOS on air telephone for radio broadcasts. No voicemail is setup on the hunt group and I need to have the extensions ring longer than one minute. I’ve tried setting the allocated answer interval, but the only thing that did was have the call ring on one of the hunt group extensions longer before it bounced to the second extension. I’m not sure if it has to do with the timers on the T1 line. I also don’t have queuing turned on for this hunt group.
Does anyone have any suggestions or have any information on what the timers should be set at (if this is the cause of the problem)? I’ve tried setting Incoming disconnect and incoming disconnect guard to the maximum setting but that had no affect.
I have a linear hunt group set up with 10 analog extensions. The extensions feed our TELOS on air telephone for radio broadcasts. No voicemail is setup on the hunt group and I need to have the extensions ring longer than one minute. I’ve tried setting the allocated answer interval, but the only thing that did was have the call ring on one of the hunt group extensions longer before it bounced to the second extension. I’m not sure if it has to do with the timers on the T1 line. I also don’t have queuing turned on for this hunt group.
Does anyone have any suggestions or have any information on what the timers should be set at (if this is the cause of the problem)? I’ve tried setting Incoming disconnect and incoming disconnect guard to the maximum setting but that had no affect.