inbound 800 issues

[DavidNe]

One of my branches had a power outage and all is back up with the exception of being able to pick up inbound 800 calls from other phones with the exception of the receptionists phone which it rings on. Here is some of the info I have gathered.
The 800 numbers ride on a DAL
All phones are programmed from pick up group 1.
All phones can pick up the incoming calls to the main line riding on lines 2 through 11 (which appr and ring on the receptionist phone)
None of the phones (with the exception of the main console) can pick up any inbound 800 calls
I am pretty sure that it is a fractional T1.
The DAL is set for lines 31 through 49
The first 6 lines (31 - 36) are setup for DID/Pool B and the remaining lines 37 - 49) are setup for E&M/Pool B.
I've tried changing the TLD's but still no resolution.

I would really appreciate anyones input on my issues.

 

[DavidNe]

I forgot to mention that the 800 #'s ring on the receptionists Intercom button (4 of them programmed) rather than the incoming lines which can be picked up by anyone in the office

 

[Crowtalks]

Make sure the target lines that the 800 # is associated with is not set to be private to the receptionist's DN

 

[DavidNe]

Thanks Crow, I talked to the carrier and they advised that the 2 TF's are going to DNIS's (398 and 399) I am not familiar with DNIS so I will poke around and see what I can find.

Your input would be greatly appreciated.

 

[Crowtalks]

Here's a definition:

Dialed Number Identification Service


DEFINITION - DNIS (Dialed Number Identification Service) is a telephone service that identifies for the receiver of a call the number that the caller dialed. It's a common feature of 800 and 900 lines. If you have multiple 800 or 900 numbers to the same destination, DNIS tells which number was called. DNIS works by passing the touch tone digits (dual tone multi frequency or MF digits) to the destination where a special facility can read and display them or make them available for call center programming.

I've never used DNIS so I can't help you with the system programming aspect of it.

 

[DavidNe]

i appreciate the help Crow, hopefully someone else will read the post and guide me in the right direction. I checked the line pools and they all seem to be good. I placed a test call to one of the 800 #'s and it hit line 34 on port 228.

 

[DavidNe]

Ok, so I've figured out that lines 250 and 251 are setup for the target lines 398 and 399. They are set for ring only which rings on the receptionists extension. The only thing now is the fact that noone in the office can pick up any of the 800 inbound calls. I've even had them try it with FEATURE 800 which is not working either. The users get denied in Admin when picking up the 800 calls.

 

[chiden]

There are two things which would probably cause this. 1st. Not in same pickup group. But since you said they're able to pick up other lines probably not it. Still check. 2nd As Crowtalks mentioned. Look in programming of lines 250-251. You'll have line type. Make sure they're set for public. Not Private to: If they're private, call pickup will not work. Hopefully that'll help.

 

[DavidNe]

Thanks for the help guys I really appreciate it. All is good now. This website is the bomb.

Thanks again

 

[cook1082]

Ok what was the fix.

 

[DavidNe]

Changed from Private to public and changed the lines to appr and ring on the console.