Collective (call waiting) wpoudl notify the agent on a call that there are more calls waiting in the queue.
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Ring Mode: Default = Sequential
Sets how the IP Office determines which hunt group member to ring first and the next hunt group member to ring if unanswered. This is used in conjunction with the User List which list the order of group membership.
· Collective (previously known as Group)
All available phones in the User List ring simultaneously.
· Collective Call Waiting (Software level = 3.0+)
This is a Collective hunt group as above but with hunt group call waiting also enabled (previous versions of Manager used a separate Call Waiting On control to select this option for a Collective group). When an additional call to the hunt group call is waiting to be answered, users in the group who are already on a call will receive call waiting indication. On phones with call appearance buttons, the call waiting indication takes the form of an alert on the next available call appearance button. On other phones, call waiting indication is given by a tone in the speech path (the tone is locale specific).
· For pre-IP Office 4.0, all the users in the group must also have their own Call Waiting On setting enabled.
· For IP Office 4.0+ the user's own Call Waiting On setting is overridden when they are using a phone with call appearances. Otherwise the user's Call Waiting On setting is used in conjunction with the hunt group setting.
· Sequential (previously known as Linear and Hunt)
Each extension is rung in order, one after the other, starting from the first extension in the list each time.
· Rotary (previously known as Circular)
Each extension is rung in order, one after the other. However, the last extension used is remembered. The next call received rings the next extension in the list.
· Longest Waiting (previously known as Idle and Most Idle)
The extension that has been unused for the longest period rings first, then the extension that has been idle second longest rings, etc. For extensions with equal idle time, 'sequential' mode is used.
· For IP Office 4.2+, where hunt group calls are being presented to a twinned extension, the longest waiting status of the user can be reset by calls answered at either their master or twinned extension.
Avaya, Panasonic, Polycom, APC, MCP, A+
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