Hello everyone. Have an IP500 4.2(4), VM Pro and IMS on a Windows Server 2003, Exchange 2003 server, , I installed IMS following Avaya's instructions to the "dot". I have the Outlook setup on the IMS Server with the IMS account, I can send emails fine, I setup one of the users on the IMS Admin tool, but if I leave a voicemail on his mailbox it's not sendind the email. Any help would be appreciated.
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IMS Not working
- Thread starter SANTELCO
- Start date
mattKnight
Programmer
Does voicemail to email work?
(have you set up the Microsoft patch to allow automated sending of emails)
Take Care
Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.
(have you set up the Microsoft patch to allow automated sending of emails)
Take Care
Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.
- Thread starter
- #3
Do you mean the SMTP voicemail to email? I haven't tried that since they are going to be using the MAPI for the IMS. I spoke to my customer today and he told me that some of the voicemails are going to the email accounts but not all of them, I want to make sure that all the voicemails are being sent to the users before I proceed with the IMS Client installation on all the computers.
mattKnight
Programmer
>Do you mean the SMTP voicemail to email? I haven't tried that since they are going to be using the MAPI for the IMS.
No I meant the MAPI voicemail to email.
>some of the voicemails are going to the email accounts but not all of them
That sounds ok. Are these users programmed with the IMS Admin tool or in the Manager. If in Manager, you need to remove all the voicemail to email settings (or at least turn off the VM to Email)
Make sure that the service account for voicemail has full domain admin rights and is configured as a mail user. USe this account for your outlook
Make sure that you configure outlook correctly
1) cached mode off
2) Compose mode to RTF
3) Untick Use word as editor
Take Care
Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.
No I meant the MAPI voicemail to email.
>some of the voicemails are going to the email accounts but not all of them
That sounds ok. Are these users programmed with the IMS Admin tool or in the Manager. If in Manager, you need to remove all the voicemail to email settings (or at least turn off the VM to Email)
Make sure that the service account for voicemail has full domain admin rights and is configured as a mail user. USe this account for your outlook
Make sure that you configure outlook correctly
1) cached mode off
2) Compose mode to RTF
3) Untick Use word as editor
Take Care
Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.
- Thread starter
- #5
All the voicemail to email settings on the Manager are turned off, and I have all the accounts matched to the specific Exchange user on the IMS Admin tool. I'm not sure if the IMS account has full Domain Admin rights, I think is just setup as a user but it has full Admin rights fot the server where IMS is installed. I'll also check those settings on the Outlook and I'll post. Thanks for all your help.
mattKnight
Programmer
>but it has full Admin rights fot the server where IMS is installed
Nope, It must have Full Domain Admin Rights...
Take Care
Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.
Nope, It must have Full Domain Admin Rights...
Take Care
Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.
- Thread starter
- #7
- Status