When I set an agent's phone to auto answer icom it will not allow them to log in. Well, it sounds like it logs them in, but does not show aux work or auto in status. Attempting to login again produces the same results. I do not need the to auto answer acd calls so setting to all is not an option. Why is an agent prevented from loging in when set to auto answer icom? Is this configuration not possible?
Tek-Tips is the largest IT community on the Internet today!
Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!
-
Congratulations Chriss Miller on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!
Icom Auto Answer for Agents?
- Thread starter ObLogic7
- Start date
AvayaTier3
Technical User
Agents appear to have difficulty logging into split / skill
Auto Answer feature should be turned on only for agents and stations without a
handset. (i.e. Callmaster voice terminals)
agent setting for Auto Answer: acd, all, none, station (if Expert Agent)
station setting for Auto Answer: acd, all, icom, none
This turns off ringing and instead user will get ziptone on incoming calls.
This is for headset type phones only to provide zip tone on incoming calls.
Turning this field on will allow a station or agent to login, get confirmation
tone, and upon hangup of the voice terminal handset, agent will be logged off of
the station it just logged in to. This will work for voice terminals with both a
handset and headset. Just do not hang up the handset until you want to logout.
This is working as designed.
For testing this remotely using list trace command, see this document.
A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"
bsh
37 years Bell, AT&T, Lucent, Avaya
Tier 3 for 27 years and counting
Auto Answer feature should be turned on only for agents and stations without a
handset. (i.e. Callmaster voice terminals)
agent setting for Auto Answer: acd, all, none, station (if Expert Agent)
station setting for Auto Answer: acd, all, icom, none
This turns off ringing and instead user will get ziptone on incoming calls.
This is for headset type phones only to provide zip tone on incoming calls.
Turning this field on will allow a station or agent to login, get confirmation
tone, and upon hangup of the voice terminal handset, agent will be logged off of
the station it just logged in to. This will work for voice terminals with both a
handset and headset. Just do not hang up the handset until you want to logout.
This is working as designed.
For testing this remotely using list trace command, see this document.
A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"
bsh
37 years Bell, AT&T, Lucent, Avaya
Tier 3 for 27 years and counting
- Status
Similar threads