i Started a new job and i take care

[enisad]

i Started a new job and i take care of the Nortel PBX I.E setting new phones , extensions moves etc does any one have a list of commands of how to set up new phone extension and Caller ID

 

[jerryreeve]

My best suggestion is for you to find and read the system coordinator guide and then the system installer guide. You will also want to read the voicemail setup and operations manual, this will give you a starting point, on the system and voicemail, from which you can start asking questions on what you don't understand as well as probably giving you some of the base answers.

JerryReeve
Communications Systems Int'l
com-sys.com

 

[jkupski]

Normally I roll my eyes when the response to a question here is "pay someone to do it for you" but I think you REALLY need to go hire someone who can do the work you're needing done--or at the very least, provide some training for you.

 

[jalmanzor]

enisad,
I am very much in the same position as yourself. I am trying to learn the system from the book ..i'm struggling here. All I'm trying to do is set up an extension and voice mailbox ...I don't know where to begin.

 

[enisad]

i found the answer but for those who replied if i may say, its okay to say i don't know rather than say "hire someone" which is an insult. I found the answer after typing "Nortel PBX programming" on the search space above and found all the basic commanda i needed to accomplish my job which i did with great success.

 

[Roldan]

enisad,

Do not take it as an insult, you need to realize that there are alot of people out there that just think "I can do it, I'll just read the book" sometimes yes that is the case, but other times it doesn't work out so well. In your case I'm glad it worked, but sometimes customers end up calling a vendor out to do the job because they got lost in the programming or just plain don't understand it. I don't think anybody was doubting your abilities, it's just recommended that there is at least some sort of training to give a basic overview of the programming procedures and short cuts.

 

[exsmogger]

Enisad,

You're insulted? You say in your original post that you don't even know how to program the system. You don't say which system you have or which software level. Pointing you towards the manuals or hiring a tech were valid answers.

Why do you expect those of us who have spent many years and many $$$ getting training help you to program your whole system for free? What does your company give away for free?

Now that I'm through ranting, you can go to our website and click on Reference Guides. You will find much basic help on Norstar systems.

Brian Cox

http://www.jandjcommunications.com

 

[luv2ski]

bravo brian well said

Pat Guido
NEXTIRAONE
Pat.guido@nextiraone.com

 

[jerryreeve]

My answer was to try to make sure yu had a basic footing because like said aabove trying to walk someone thru entirely setting up programming is very time consuming and trying. You really do need to get hold of the manuals since they are specific to your software and have tips and notes that we don't always take into account since we don't know your entire system. The book response was not to have you go away but rather to get you at least basic training on how to work your way thru basic programming on the systems. Yes using the keyword search and faq's is a very smart way of finding some command strings you can find a lot of info in the older posts.

JerryReeve
Communications Systems Int'l
com-sys.com

 

[galfaro]

I think the fact that company's are having their IT people handle telephone issues as a way to cut costs, will eventually hurt the industry. It is no longer a matter of having a name changed, or speed dial added, or even setting the time on the system. They are having to program and trouble shoot problems that normally a telephone vendor would be called in to fix. So where will that put us if every company decided to dump their vendor in favor of having IT personnel do it all? It is never as easy as opening a book, but it does help. Another point is the fact that answers can be found by searching the FAQ area is because someone took the time to share their knowledge with those who need it, rather than those who want it. I have now got off my soap box.
Gabriel