Mar 9, 2011 #1 bobbywires Technical User Joined Nov 10, 2005 Messages 171 Location US What group type can i use if i want the next available station? Thanks!
Mar 9, 2011 1 #2 4merAvaya Technical User Joined Oct 23, 2002 Messages 2,928 Location US If you're not using Expert Agent Selection (EAS), you can use Uniform Call Distribution (UCD). Kevin Upvote 0 Downvote