Hunt Groups - No Answer Time / Overflow Calculation

[Cached]

My system: IP Office 406v1, running v3.1(56)

I have an incoming call routing directly to an auto attendant module (VM:"Auto Attendant").

This simple AA offers a few menu choices and forwards the call to a different hunt group, based on the user selection.

The hunt groups are set to:
No Answer Time: 14 (secs)
Overflow Time: 24 (secs)

Although I expected the hunt groups to begin these timers when the call is transferred (and the groups begin ringing), the timers are actually started when the call begins at the voicemail module.

As a result, when a caller spends 20 seconds listening to the menu options (or replaying them), the call is routed directly to the overflow group.

Is there any way to 'reset' the call timer when the AA transfers the call to the hunt-group?

Thanks!

Larry

 

[intrigrant]

I remeber this as a bug but i cannot remember if it was IPO core or CCC or VM Pro to be upgraded.
I suggest you upgrade everything to the latest 3.1 version and if that does not help then go to 3.2.