Hunt group/Split queues

[cl8ton]

Good morning -

I read a post here regarding the settings on hunt group queue sizes. I believe the correct setting is as high as the number of possible callers that would be coming in to the queue at one time. (T1 members size) What we are wondering, is why that setting is flexible? What would be the purpose of setting the hunt group queue size to something small like 5 callers? I know this setting affects the BCMS reporting numbers. It was brought to my attention that this queue size needs to be set as high as # of callers so that we get an accurate idea of caller wait time. Is this correct?

 

[nohuhu]

cl8ton,

queue size limit can be used without vectoring. if you have vectoring, it's better to either set the limit too high or unlimited and limit it using vector commands.