Hunt Group Redirecting Instead of Terminating to Station.

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Site Info: G3SI V11 Intuity MAP5 CMS V6
Good Afternoon All. I have exhausted my options and respectfully request some assistance. I have 3 toll free's coming into a location for 1 particular department. There is a primary PSA and a back up. These PSA's which answer the calls are curious as to why a call terminates to their extension.
Now here is the scoop. I created an incoming VDN for each toll free and 3 vectors alike. I then created a hunt group with the 2 PSA's configured for DDC (In Order) and placed split statement in each vector. By doing this, the VDN overrides provide the name of the incoming toll free. - Everyone’s happy.
Unfortunately, when a call comes in to either PSA, they can’t get rid of them. The call terminates to them and if they are busy, they can’t hit SAC and dump the call to VM which is the last point in the vector. The call just rings and rings until answered. If the first is on SAC, then it hits the backup and same thing - rings forever. Although I would like them to be in the habit of hitting SAC when walking away from their desk, that is not an option for these 2 individuals. Any thoughts on how i can get rid of the call after three rings if no one is available?
First thought is going to be a coverage path. This is great, and works well; however it will display the name of the virtual station as opposed to the VDN. The same would happen if I activated RONA, I would lose the original VDN naming. Your time and efforts are greatly appreciated.

 

[mikeydidit]

What if you set this up as a ACD group and assign the hunt group a voicemail box. When they come to work they login to the group (auto-in). When they leave thier desk they can take theirslfs out of the group (aux-work), when they leave for the day you can use hunt group night service. This could also give you a way to have better reports on the service of your toll free calls.

"Wise men speak because they have something to say; Fools because they have to say something."
(Plato)

 

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I would completely agree with you, and that would be the logical way to perform the task required, however these individuals do not want to have to hit anything on their phone. Even though I have 4 call centers, these 2 admin’s just don’t want to be bothered. It was too much to ask them to remember to hit SAC when leaving their desk. It is driving me crazy. I thought about 3 virtual stations with 3 coverage paths so I could label the incoming lines; however that causes too many problems. Such as now they will be in the directory, the mailbox would have to be ties to all 3, etc. Some people you just cant win with.