Hunt Group Question 2

[bostech]

Hello All,

If I have a hunt group overflow to a single extension, will the extension's forwarding rules kick in or will the system still consider it a hunt group call and disregard the extension forwarding rules?

Also, while a caller is in a Hunt Group queue, will they hear ringing or MOH if connected?

Thanks.

 

[cook1082]

If directing the overflow to a set DN then yes the sets fwd takes control.It is no longer in the hunt group.

 

[curlycord]

Hear ringing

Are you trying to forward to a mailbox by chance?


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curlycord

http://www.curlycord.com

 

[oldestgeek]

The caller in queue will hear MOH interrupted by messages if configured to play them.

 

[curlycord]

I disagree....messages are from an ACD/CallCentre but not Hunt Groups.



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curlycord

http://www.curlycord.com

 

[telllman]

The calls need to get to the voicemail of 323. The FWN no answer is 6 rings- all set. Hunt group calls just ring all the 5 sets and never get to the voicemail of 323...

 

[telllman]

What am I missing- Need to get fixed today !!!

 

[bostech]

Thanks for the info.

CurlyCord,

Not sure what the customer is going to want to do. I know I can overflow to the VM DN and build a mailbox for the hunt group. Wasn't sure about overflowing to an individual DN.

Thanks again.

 

[bostech]

Tellman,

You may have better luck getting an answer by starting your own thread.

Hijacking a thread is somewhat frowned upon.

Good luck.

 

[curlycord]

Yes can do, that was the way I did it when HG first came out...when I didnt know better to add vmails DN.


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curlycord

http://www.curlycord.com