Hunt group question

[AvayaDude]

I have a hunt group setup for all my sup in which they log every day. I have created a new vdn/vector to send calls to this hunt group. I don't not want the calls to go to the most idle agent which is how the hunt group is configured at this time.
My client would like to be able to call this DID/VDN and have all logged in sups phones ring until someone answer.
Is this possible in this present configuration? Maybe changing the hunt group settings?

 

[4merAvaya]

Sounds more like Coverage Answer Group than a Hunt Group. With CAG you will not get statistics. Coverage Answer Groups are limited to 8 members.

Kevin

 

[dufus2506]

You could also do it with a Terminating Extension Group, though those are limited to no more than 4 members. Again, no measurements.

Carpe dialem! (Seize the line!)

 

[AvayaDude]

Thank you for your help

 

[mikeydidit]

AvayaDude it sounds like they are having employee problems and want the supervisors to make sure calls are being answered. The way they are trying to get you to program this may not be the best or even doable way. But you could tell them about using VS stats.

I have several groups here that were, well, lets just say were very slow to answer the phones (if at all). I gave their supervisor{s} two different VU stats buttons and calls were being answered again. Imagine that.

As for the hunt group order of sending calls to agents, look in the feature description manual for your version of software. The hunt group section list all the group types and how each one distributes calls.

If you help setting up the VU stats buttons just post. They really are a great tool when dealing with lazy agents.

When is the last time you helped someone, just because you were able to?

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