HUNT GROUP PROBLEM

[stemanc]

I've setup a HUNT group but the calls dont seem to hunting to the other phones when 1 is busy, ive attached the GHT list and each TN details can someone help.

86 SIZE 4
RNGE
GHLN 0086
GHT

PLDN 3282
DNSZ 4
STOR 0 3268
STOR 1 3250
STOR 2 3142
STOR 3

DES M3905
TN 060 0 13 01
TYPE 3905
CDEN 8D
CTYP XDLC
CUST 0
KBA 1
FDN 3282
TGAR 1
LDN NO
NCOS 5
SGRP 0
RNPG 3250
SCI 0
SSU 0010
LNRS 16
XLST
SCPW 3142
SFLT NO
CAC_MFC 0
CLS TLD FBD WTA LPR PUA MTD FNA HTA ADD CRPD STSD
MWD RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LNA CNDA
CFTA SFA MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD MCTD CLBD AUTU
GPUA DPUA DNDD CFXA ARHA FITA CNTD CLTD ASCD
ABDD CFHD FICD NAID BUZZ AGRD MOAD
UDI RCC HBTA AHA IPND DDGA NAMA MIND PRSD NRWD NRCD NROD
DRDD EXR0
USRA ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
FDSD NOVD
CPND_LANG ENG
RCO 0
EFD 3282
HUNT 3282
EHT 3282
LHK 0
PLEV 00
SPID 84690
AST 00 01
IAPG 1
AACS YES
ACQ AS: TN,AST-DN,AST-POSID
ASID 17
SFNB 1 2 3 4 5 6 9 10 11 12 13 15 16 17 18 19 22
SFRB 1 2 15
USFB 1 2 3 4 5 6 7 9 10 11 12 13 14 15
CALB 0 1 3 4 5 6 8 9 10 11 12
FCTB
ITNA NO
DGRP
PRI 01
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 ACD 8998 0 83142
AGN
01 SCR 3142 0 MARP
02 DSP
03 ACNT
04 SSU 0010
05 ADL 16 722006576
06 ADL 16 908708302004
07
08 MSB
09 NRD
10 DWC 8998
11 ASP
12
13
14
15
16
17 TRN
18 AO6
19 CFW 4 3127
20 RGA
21 PRK
22 RNP 1055
23
24 PRS
25 CHG
26 CPN
27 CLT
28 RLT
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
DATE 27 JUN 2007

DES M3905
TN 024 0 13 10
TYPE 3905
CDEN 8D
CTYP XDLC
CUST 0
KBA 1
FDN 3282
TGAR 1
LDN NO
NCOS 5
SGRP 0
RNPG 3250
SCI 0
SSU 0010
LNRS 16
XLST
SCPW 2871
SFLT NO
CAC_MFC 0
CLS TLD FBD WTA LPR PUA MTD FNA HTA ADD CRPD STSD
MWD RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LNA CNDA
CFTA SFA MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD MCTD CLBD AUTU
GPUD DPUD DNDD CFXA ARHA FITA CNTD CLTD ASCD
ABDD CFHD FICD NAID BUZZ AGRD MOAD
UDI RCC HBTA AHA IPND DDGA NAMA MIND PRSD NRWD NRCD NROD
DRDD EXR0
USRA ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
FDSD NOVD
CPND_LANG ENG
RCO 0
EFD 3282
HUNT 3282
EHT 3282
LHK 0
PLEV 00
SPID 83128
AST 00 01
IAPG 1
AACS YES
ACQ AS: TN,AST-POSID
ASID 17
SFNB 1 2 3 4 5 6 9 10 11 12 13 15 16 17 18 19 22
SFRB 1 2 15
USFB 1 2 3 4 5 6 7 9 10 11 12 13 14 15
CALB 0 1 3 4 5 6 8 9 10 11 12
FCTB
ITNA NO
DGRP
PRI 01
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 ACD 8999 0 83250
AGN
01 SCR 2871 0 MARP
CPND
CPND_LANG ROMAN
NAME ACD
XPLN 27
DISPLAY_FMT FIRST,LAST
02 SCR 3250 0 MARP
03 ACNT
04 SSU 0010
05 ADL 16 908081002218
06 ADL 16 92105#
07
08 MSB
09 NRD
10 DWC 8999
11 ASP
12
13
14
15
16
17 TRN
18 AO6
19 CFW 4 3282
20 RGA
21 PRK
22
23
24 PRS
25 CHG
26 CPN
27 CLT
28 RLT
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
DATE 27 JUN 2007

DES M3905
TN 044 0 06 05
TYPE 3905
CDEN 8D
CTYP XDLC
CUST 0
KBA 1
FDN 3282
TGAR 1
LDN NO
NCOS 5
SGRP 0
RNPG 3250
SCI 0
SSU 0010
LNRS 16
XLST
SCPW 2734
SFLT NO
CAC_MFC 0
CLS TLD FBD WTA LPR PUA MTD FNA HTA ADD CRPD STSD
MWD RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LNA CNDA
CFTA SFA MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD MCTD CLBD AUTU
GPUA DPUD DNDD CFXA ARHA FITA CNTD CLTD ASCD
ABDD CFHD FICD NAID BUZZ AGRD MOAD
UDI RCC HBTA AHA IPND DDGA NAMA MIND PRSD NRWD NRCD NROD
DRDD EXR0
USRA ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
FDSD NOVD
CPND_LANG ENG
RCO 0
EFD 3282
HUNT 3282
EHT 3282
LHK 0
PLEV 00
SPID 83128
AST 00 01
IAPG 1
AACS YES
ACQ AS: TN,AST-POSID
ASID 17
SFNB 1 2 3 4 5 6 9 10 11 12 13 15 16 17 18 19 22
SFRB 1 2 15
USFB 1 2 3 4 5 6 7 9 10 11 12 13 14 15
CALB 0 1 3 4 5 6 8 9 10 11 12
FCTB
ITNA NO
DGRP
PRI 01
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 ACD 8999 0 83268
AGN
01 SCR 2734 0 MARP
CPND
CPND_LANG ROMAN
NAME Hassan Hashim
XPLN 27
DISPLAY_FMT FIRST,LAST
02 SCR 3268 0 MARP
03 ACNT
04 SSU 0010
05 ADL 16 708456789993
06 ADL 16 708081002218
07
08 MSB
09 NRD
10 DWC 8999
11 ASP
12
13
14
15
16
17 TRN
18 AO6
19 CFW 4 3285
20 RGA
21 PRK
22
23
24 PRS
25 CHG
26 CPN
27 CLT
28 RLT
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
DATE 27 JUN 2007

 

[Utreg]

look into your LD 57 settings.
Is CFBA (Call Forward Busy Allowed) SET TO no?

 

[notapropergeordie]

Also look at CFWI setting for PLDN in LD 57

 

[stemanc]

Below is the PLDN setup

PLDN 3282
USE GPHT
LSNO 86
HTYP RRB
CFWI YES
MQUE ACTM

 

[3tdp33ler]

What kind of calls are you going to forward/hunt using this PLDN? ACD calls?

 

[Utreg]

It's the CFWI setting (thanks notapropergeordie).
If CFWI is set to YES and if the attempted DN is Idle the group hunting will terminate on the associated stations with that DN. Hence group hunting will stop and call will go to the forwarded DN.
If set to NO the forward will not be followed (but the set will be skipped).
Mind that if all 3 sets are forwarded the hunt groep 'will not exist' (will give release, try again tone)

 

[jamie2]

I'm with 3tdp33ler, What are you trying to accomplish using GHT with ACD?

 

[stemanc]

We use symposium for all the call routing but we have a few HUNT groups aswell, this particular HUNT grp takes internal & exeternal calls, I'll change the CFWI see if theres any difference

 

[RS528]

Easy change the LHK ( Last Hunt Key) prompt to 1 in LD 20.

LHK 1

 

[stemanc]

What will this do?

 

[RS528]

With LHK 1 the PABX will also check your key 1 for hunting.

 

[RS528]

The hunt chain begins on a DN on the key strip. The call hunts up the keys until it reaches a feature key, an unassigned key, or the Last Hunt Key (LHK, defined in LD 11).

 

[stemanc]

Thanks I'll give it a go