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Hunt Group Performance

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avayawizz

Programmer
Oct 10, 2006
14
GB
Hi
I have a site which doesn't have CMS. Can someone assist me in explaining the report from hunt-group measurements last-hour?

I was wondering if you can work out how many calls are
successful / abondoned from Calls Ans/Aban?

Thanks

 
In command: "change system-parameters features"
Ensure that this is set:
BCMS/VuStats Measurement Interval: hour

Command "list bcms skill XX" will get you what you are asking for for detail by hour for the last 24 hours.
Summary data only is available for previous 7 days
Try this: list bcms agent XXXX day 03/28 04/03
... You can just play with the list bcms command and press F5 for your options...
You can use ASA scheduled tasks to run automatic reports but they will over-write every night if you don't move/rename the files...



 
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