Hunt Group Issue

[Nfinite]

Hello!


I have a Norstar MICS 6.0 system and a small office comprising of 6 phones. I would like to have an incoming call ring on the secretary's phone, and if he/she doesn't answer after about 4 rings, it will ring on the other 5 phones.

I assumed it was feasible through hunt groups so I set the secretary on a hunt group (707) and the other 5 phones on another (708). Overflow is set and lines are assigned to 707. However, when the incoming call comes through, all phones ring. Am I missing something?






Extra Credit: I don't know if this is possible, but if the secretary is on line 1, and an incoming call comes to line 1, I would like it to be pushed to line 2. If line 2 is taken, then it will be pushed to line 3. It is ok if this is not possible, but it would be a nice feature.

Thanks for your help

 

[curlycord]

That is the carrier, they control the hunt sequence on the lines.

As for Hunt Groups you must remove the lines from all phones that are a member of a HG for HG to work properly, see Sys Co-or doc.

Another way is set your Call Forward No Answer under Sets/X221/Capabilities to 707




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curlycord

http://www.curlycord.com

 

[Nfinite]

I have gotten rid of the line assignment, but the phone still rings throughout the office. How can I make all calls go to the secretary (221)?

 

[ironhorse17]

Look at the phones and see if they have an answer dn key of her extension.

 

[allworxguy]

Make the lines are set to unassigned on ALL phones, turn off DRT on all lines and remove any ANS DN's assigned to phones.

Marv

http://www.telemarv.ca