Hunt Group Hold question

[Trason]

running 9.1 ip office 500 v2
if a user answers a hunt group call and then puts them on hold, can that call be presented to the group again after the Hold Timeout? Currently after the Hold Timeout, it presents back to the user that put them on hold.

 

[sizbut]

Not really. In most scenarios. the only thing that would happen if parked or held calls recalled to a different user would be confusion. Customers will get annoyed at being treated like a new caller.

Perhaps explain the scenario you have a bit more.

Stuck in a never ending cycle of file copying.

 

[Trason]

thanks for the info. thought this was how it was suppose to work. I will let them know.