Hunt group forward on no answer to certain extension's voicemail - have vmpro 1

[RNeslon]

Morning,

I'm sure someone has answered this before, however there are so many different answers it's making my head spin.
My client has an Avaya IP Office IP500-V2 running Version 8 (18) R6.

We have created a hunt group that contains 3 users.

Extension 300
Ring Mode Collective
Overflow Mode Group
Hold Music Source No Change
Agent's Status on No-Answer None
No Answer Time (secs) 15
Overflow Time (secs) OFF
Voicemail Answer Time (secs) 35

What I need to do is if no one in the Hunt group answers the call, I want it going to extension 107 (which is a user in the hunt group - the department manager) I do not want a Hunt Group voicemail box.

Please let me know if this can happen....

Thank you in advance!

Rick

 

[gknight1]

create a leave action for hunt group 300. then connect it to a leave mail 107.

 

[RNeslon]

Thank you! much appreciated, not used to using VMpro.

 

[gknight1]

not sure that's possible.

 

[janni78]

Overflow to Sequential group with user forwarded to shortcode #107

#107 / Voicemail Collect / "#"107 (or "#Username")

"Trying is the first step to failure..." - Homer

 

[gknight1]

good call. i was thinking the overflow group followed the ring type of the original group, but now that you said that i think that's the only thing that isn't followed.

 

[RNeslon]

So the leave action will not work?

 

[TouchToneTommy]

Both approaches work. The overflow to sequential group is needed for Embedded voicemail, but VM Pro can go either way. , and both just as valid

 

[RNeslon]

Thanks. Easier to use the Leave and set box 107. Thank you!

 

[RNeslon]

Ok so dumb question, in VMpro I made sure the AutoAttd knows that if I hit 7 to transfer me to 700 (rather than 300 as I had a #3 pointing to a destination) but when callers dial 7 from the outside it hangs up. However if I have them transfer to 700 from in house, it works fine....

 

[IPGuru]

why not use the group mailbox, just make sure only the manager has access?

that way he can differentiate msgs meant for him & messages that have been left because no-one is answering the phone?



Do things on the cheap & it will cost you dear

 

[Greybeard191]

RNelson, dropped calls on a VM Pro transfer usually means that the transfer is pointing at something that's invalid.

post screenshots of the menu/module, and also the specific tab of the transfer action?

GB