hunt group and ann. question

[applepie]

One of my hunt groups is set up with cover path that goes to voicemail after 23 rings. It has 1st announcement, and 2nd announcement is recurring, with delay 45 seconds. How do you figure the duration of waiting time listening to announcements, before the call goes to coverage.

Is vectoring required to give callers a choice, between continuing to hold, or pressing a key to leave a voicemail message?
Thanks!

 

[earnshaw]

in short yes.

you need to have a collect 1 digit after announcement XXXX step in a vector to give callers a choice to leave a message or hold for an operator