HP ScanJet 5100C 1

[markstangroom]

I have a PC with a HP ScanJet 5100C and a HP DeskJet 840C attached. The printer connects through the scanner.

Whenever I try to print from any application the whole system freezes and I have to switch off the PC.

When I disable the scanner everything works fine. I have tried updating both sets of drivers but this hasn't worked.

PC also runs Mcafees virus scan. I tried uninstalling this but this didn't work either.

There doesn't appear to be any conflicts.

any ideas?

Thanks

 

[Zorlod]

Can you print if you hook the printer directly to the parralel port? Did it work before?

 

[markstangroom]

yes it prints fine when connected to the paralel port.

 

[Zorlod]

How long do you wait before you shut off the computer when it freezes, maybe it's just taking a very long time to communicate. Sometimes may take a couple minutes, which is not acceptable for normal use, but could help us determine exactly where the problem lies. An option you may want to look into is a parralel switch box, usually pretty cheap for the convenience they provide.

 

[DeanSpencer]

What I would do if I had abouta 15 dollars and an open isa or pci slot is to install a 2nd lpt port. Connect your printer to the new card and both should work just fine.

 

[markstangroom]

the PC doesn't respond at all not matter how long you leave it.