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How we obtain Average Waiting Delay report within CCMA Rls 6.0 ?

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Optman

Optman

Technical User
Apr 14, 2011
528
MA
Hi all

we are running CS1K and Nortel CC6, all work fine, now our customer ask for "Average Waiting Time" report how we can obtain it within Historical Reporting of CCMA, I have search on all default reports on CCM1 but I can't find that...!!

Please is there any way to abtain it by either manually (calculating ) or in the reports ?


Thanks & regards
 
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