How to write a software support agreement

[ashstampede]

Not a programming question, but i did originally post in "The corporate Water Cooler" forum section my original post was

I am a new delevoper in the lease my very first real world project is an ecommerce store for this tourist atraction company. I am leaving them and going off to school again, I was(currently am) the sole inhouse developer.
When i was hired it was on a temp bases but became full time, i never signed anything there was no contract nothing.

Now that i am leaving they seem to realize if the store crashes they are in trouble. So "ethichly" the right thing to do is to give them support to fix the site or what have you.

Sense i will be off to school i don't want them bothering me for every little thing, its database driven and very dynamic in there interaction with the site is minimal and far from pain saking.

How do i go about writing an agreement? are there sites to help with this? Any guidlines or things to consider?

I'm basically thinking a high hourly fee for any recodeing i have to do, new feature fall under new development and would be under a new contract.not responisble for hardware failure, lost of data, user neglagance things like that.

I would basically like an agreement that is a deterant to contact me if you will, can't say i like the company and i don't want them to constantly be bothering me when i'm in school. The only thing i should be responisble for is updating the code if needed or rebuilding or what not if the software crashes or has a bug. Not updating the content or new features.

In the original thread thread654-1069192

It was agreed that I am not obligated to do this but would be a new buisness adventure so liability has to now be take to effect. Any advice on this?