We would like to use the stroke count feature in the station form under our call center agent extensions. It is my understanding that when an event happens, the agent hits the stroke count button and it pegs the event. Where in the pbx programming do we find the number of stroke counts entered and is there anything else that needs to be set up other than assigning this feature to a station button?
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How to use stroke count feature in definity ecs 1
- Thread starter Gabilini
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1
- #2
ReallyRotten
MIS
The stroke count will show as a data item in CMS reports.
Hope this helps.
Hope this helps.
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