How to setup a Hunt Group to use Announcements? 1

[100mbs]

I have a Hunt Group setup on my Definity G3 and I have an announcement setup on the switch also.

When I dial the hunt group if all my users are in "AUX-Works" I get a busy signal. When on of them goes in to "Auto-In" then it will ring through. But one of the users has to be on a line in order for the caller to hear the announcement.

Can anybody help me set this up correctly so I can have callers hear the 2 announcements while the users in the hunt group can be on other lines at the same time or in "Aux-Work"?

Thanks.....

 

[wilsontec]

announcement is use for hunt-group in query state , for example , only one member of agent recieve call , then the second call in query that can recieve the announcement, Or you can use vector method to control announcement, but vector licence is need to buy.

 

[mcopini]

Sounds like you're using the Hunt-group that is not vector controlled, with the announcements as to be played in queue. When all agents are "logged-out", calls will not go in queue. This could be solved by giving the hunt-group it's own coverage-path and put the announcement-extension in the coverage path as point1. If you need more help on this, just give me the sign...
Good luck. Kind Regards,
Maarten Copini

http://www.effecta.nl

-Please let fellow members know if their post was of any help-

 

[100mbs]

Hi "mcopini",

Thanks for your reply. I am not sure if I follow you on your suggestion.

Can you give some more help on this on how to set it up?

I appreciate it.

100mbs....

 

[mcopini]

If you make a new coverage path for the hunt-group, and set the coverage criteria for busy to yes and give it the announcement-extension as the first coverage-point, callers will hear that announcement when they call and all the agents are in AUX-wrk. The announcement people hear when agents are in AUTO-IN but on a call, is the announcement that is filled in in the hunt-group form in the field 1st announcement extension which appears if you set queue to yes.

Remember all these options will not be used when the hunt-group is vector-controlled.
Hope this helps.
Kind Regards,
Maarten Copini

http://www.effecta.nl

-Please let fellow members know if their post was of any help-

 

[100mbs]

Mcopini,

I am going to try that right now. When I do a list coverage paths and then look in on of the coverage paths there is a "POINT1:" section there with a value of h7 and on a another coverage path there is a value of "C1". What are those values telling me and where are they going to?

Thanks...

 

[BIS]

h7=hunt group 7
c1=cover answer group 1
disp hunt 7
disp cov ans 1

hope this helps...