How to remove station password?

[mario82]

Hi

IP AriaSOHO LG-Nortel System.

I'm having problems to forward an extension to another one, when i do that, it request a password, i don't know why, i haven't set any type of security on extensions. What i'm thinking is that may be it has been activated from factory.

Is there a default password or does anyone know why could this be happening?

This is for every extension i have, same issue.

Thanks in advanced.

 

[doktor]

Did you upgrade this system recently?

We had this issue with ipLDK-100.
To solve it we went to PGM 450 or 452 to upgrade to version xx.
But maybe that is different in ARIA SOHO.

///doktor

 

[mario82]

Thanks doktor,

Actually i have the most recent release here, i think is 3.8 for this PBX.

Anyway i'll try to upload the *.usr file from another installation i had.

Any other idea will be appreciated guys.

 

[morenot]

what kind of call forward are you using?

Operation
To activate Call Forward, follow Operation directions in each sub-heading for this section.
To program Call Forward to a Flexible Button, perform the following:
1. Press the [TRANS/FOR] button.
2. Press the flexible button to be assigned.
3. Press the [TRANS/FOR] button.
4. Assign the Call Forward type:
? 1 = Call Forward, Unconditional
? 2 = Call Forward, Busy
? 3 = Call Forward, No Answer
? 4 = Call Forward, Busy/No Answer
? 5 = Unconditional Station Off-Net Call Forward
? 6 = No Answer Station Off-Net Call Forward
? 7 = Incoming CO Off-Net Call Forward
? 8 = Unconditional Station Off-Net Call Forward with Tel Number
? 9 = No Answer Station Off-Net Call Forward with Tel Number
? 0 = Follow Me Call forward
5. Dial the destination that will receive the call.
6. Press the [HOLD/SAVE] button.


If you are using type "0" Follow me call forward, then you need authorization code...

 

[doktor]

In PGM 450 or 452 search for the "field" "Upgrade to version 3.6, 3.7 and 3.8.

Mark these fields and restart the system afterwards.

///doktor

 

[mario82]

Hi

I' using Unconditional Forwarding, and it's being easy i other systems, but in this one it has been a little bit complicated to implement it.

on the other hand, o PGM 450-452 i don't see that field for "UPGRADE". I'm using PC ADMIN GSNAD-C.8Di 2009-03-30 Console software, and that PGM is for initialization it says.

Thanks

 

[doktor]

OK, upgrade must be related to ipLDK-100/300.

So I have some questions:

Is this PBX at the customers site?
Can you roll back to default settings?

If NOT:
Check PGM227 AUTHORIZATION CODE TABLE to see if the extension has aasigned a password.
Chec PgM 111-114 for passwords - for the extension.

///doktor

 

[mario82]

Ok i tried everthing but finally i had to roll back settings actully i use the default factory settings option and start over.

That fixed it.

Thanks all for your suggestions.