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It is often difficult to assess if a post/answer is relevant to one's system, because many information are missing (version, PBX, recording type, ...). For example, a "NiceLog 8.1" connected to phones won't work the same way a "NiceLog + NiceCLS 8.8 through Avaya's DS1 link" works.
And, the people who try to help (Chrys, Marteen, ...), most of the time, need to ask several questions about the system before being able to provide some advices. (so we are wasting their time, and their patience probably).
What about trying to give a list of (probably) relevant information one should give when posting, like :
* Version: (8.5, 8.7, 8.8...)
* Solution: (NiceLog, NiceLog+NiceCLS, NiceScreen, NiceUniverse, Storage Center...)
* PBX: (Avaya, Nortel, Siemens, Alcatel, Aspect, Cisco...)
* CTI/CDR link: No/Yes (Genesys, Cisco ICM, Avaya's CVCT...)
* Recording: Extension / Trunk / Dedicated Link (Avaya's DS1...)
* Miscellaneous: API?, My favorite dessert, ...
It wouldn't be compulsory, just some information that might help.
What do you think?
And, the people who try to help (Chrys, Marteen, ...), most of the time, need to ask several questions about the system before being able to provide some advices. (so we are wasting their time, and their patience probably).
What about trying to give a list of (probably) relevant information one should give when posting, like :
* Version: (8.5, 8.7, 8.8...)
* Solution: (NiceLog, NiceLog+NiceCLS, NiceScreen, NiceUniverse, Storage Center...)
* PBX: (Avaya, Nortel, Siemens, Alcatel, Aspect, Cisco...)
* CTI/CDR link: No/Yes (Genesys, Cisco ICM, Avaya's CVCT...)
* Recording: Extension / Trunk / Dedicated Link (Avaya's DS1...)
* Miscellaneous: API?, My favorite dessert, ...
It wouldn't be compulsory, just some information that might help.
What do you think?