Uninstalling and reinstalling didn't work, as some folders apprently didn't get deleted.
Got the problem figured out, but had to spend 2 hours on the phone with a techie in India. Apparently folders for Office 2007 got created, so we had to track that stuff down and delete it. It was complex, but the different versions of office create folders call Office07, Office10, Office11 etc and they need to be deleted and other cleaning done. Office11 folder contains the Office 2003 operating files.