Ok, the steps described there did seem to work to reset the password, however, after step 8 (boot command), the system continues to scroll through fault checks(ports up/down status, etc.) of some type and continuously displays these messages on the hyperterminal screen, thereby not allowing me to continue with the remaining steps(not allowed to finish typing a command before it scrolls another msg.). Have tried the whole thing twice from the beginning and same outcome. People seem to have internet connectivity through the switch though, so am not certain on how to proceed to set another password. Have tried connecting via telnet and msg pops up saying "password required, but none set" then the session crashes. Any advice is much appreciated.