Tek-Tips is the largest IT community on the Internet today!
Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!
-
Congratulations Chriss Miller on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!
How to get Outcalling to work.
- Thread starter StevengW
- Start date
hope you get it working i am going offline for the night
Ken Means
"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)
Ken Means
"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)
- Thread starter
- #22
go to local area code table hit enter 2 times and then hit a to add a area code. you will have to remove 623 from the table it is in now before it will lwt you do this.
Menu 5 - Outcalling Parameters
- Area Code Restriction Table -
Area Code: xxx
Restriction Table Active: Y A(llow)/B(lock) Prefix Leading Digits in Table: A
Enter Option - A(dd) C(lear) D(elete) R(eview):
Ken Means
"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)
Menu 5 - Outcalling Parameters
- Area Code Restriction Table -
Area Code: xxx
Restriction Table Active: Y A(llow)/B(lock) Prefix Leading Digits in Table: A
Enter Option - A(dd) C(lear) D(elete) R(eview):
Ken Means
"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)
- Thread starter
- #24
- Thread starter
- #25
you can as long as you are in the rdac so you can boot it. i don't think that will help but you never know.
at this point it sounds like a patch is needed
Ken Means
"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)
at this point it sounds like a patch is needed
Ken Means
"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)
When you say it is addiing the 1 are you looking at the switch side or the online CDR in the Octel
Ken Means
"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)
Ken Means
"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)
- Thread starter
- #28
What does it show for the number transfered to in the online CDR ?
Look for event 27 and see if it shows dialing the 1 or not.
Ken Means
"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)
Look for event 27 and see if it shows dialing the 1 or not.
Ken Means
"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)
- Thread starter
- #30
menu 20 and then online cdr go to menu 2 go down to event and put in event 27 and then s to scroll. if it shows nothing you will need to go to menu 16 1 4 and turn it all on.
Ken Means
"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)
Ken Means
"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)
- Thread starter
- #32
*** WAITING FOR NEXT CDR EVENT TO BE WRITTEN (REAL-TIME MODE) ***
PROCESSING CDR BLOCK: 1 (BLOCK BEING FILLED:1,TOTAL BLOCKS:7020)
***** 22 OCT 06 09:02:13AM
XFR
TRANSFER)
Port: 1B Src: 5 Ext: 9366826 Stat: 0
AppID: 0
***** 22 OCT 06 09:03:23AM
XFRTRANSFER)
Port: 1B Src: 5 Ext: 6358703 Stat: 0
AppID: 0
PROCESSING CDR BLOCK: 1 (BLOCK BEING FILLED:1,TOTAL BLOCKS:7020)
PROCESSING CDR BLOCK: 1 (BLOCK BEING FILLED:1,TOTAL BLOCKS:7020)
PROCESSING CDR BLOCK: 1 (BLOCK BEING FILLED:1,TOTAL BLOCKS:7020)
PROCESSING CDR BLOCK: 1 (BLOCK BEING FILLED:1,TOTAL BLOCKS:7020)
Toggle output mode during display by pressing S or P.
Display output (S/P): s
SCANNING CDR BLOCK: 0 (BLOCK BEING FILLED:1,TOTAL BLOCKS:7020)
PROCESSING CDR BLOCK: 0 (BLOCK BEING FILLED:1,TOTAL BLOCKS:7020)
*** WAITING FOR NEXT CDR EVENT TO BE WRITTEN (REAL-TIME MODE) ***
PROCESSING CDR BLOCK: 1 (BLOCK BEING FILLED:1,TOTAL BLOCKS:7020)
***** 22 OCT 06 09:02:13AM
XFRTRANSFER)
Port: 1B Src: 5 Ext: 9366826 Stat: 0
AppID: 0
***** 22 OCT 06 09:03:23AM
XFRTRANSFER)
Port: 1B Src: 5 Ext: 6358703 Stat: 0
AppID: 0
***** 22 OCT 06 09:06:24AM
XFRTRANSFER)
Port: 1B Src: 5 Ext: 6239366826 Stat: 0
AppID: 0
PROCESSING CDR BLOCK: 1 (BLOCK BEING FILLED:1,TOTAL BLOCKS:7020)
It still is trying to make a 7 digit local call when I put 7 digits. But when I put 10 digits it trys to put a one. It will work if I put a 10 digit long distance number.
Initial Weekday Outcall Notification Schedule for New Subscribers:
Start Time: 8:00A Message Type: 1 - All Messages
Stop Time: 5:00P Outcall Interval: 1 - One Hour
Retry Intervals for Outcall Notification - Urgent Messages
Number of Attempts Before Giving Up On: Busy: 4 No-answer: 5
Minutes Between Attempts On: Busy: 10 No-answer: 30
Retry Intervals for Outcall Notification - Non-Urgent Messages
Number of Attempts Before Giving Up On: Busy: 3 No-answer: 4
Minutes Between Attempts On: Busy: 20 No-answer: 40
Use Area Code Restriction Table Lookup for ECP Transfers (Y/N): Y
"Local" Area Code Group A: 800 623 480 602
"Local" Area Code Group B: 800
"Local" Area Code Group C: 800
"Local" Area Code Group D: 800
"Local" Area Code Group E: 800
"Local" Area Code Group F: 800
Stats "Local" Area Code Group: 800 623 480 602
Menu 5 - Outcalling Parameters 00001
- Area Code Restriction Tables -
Local Area Code Restriction Table
602
Other Area Code Restriction Tables
480
602
623
It just will not let me add these in Local. I tried I deleted the ones at bottom and then tried at top and no go. Maybe I'm doing something wrong.
Menu 6 - Dialing and Serial Channel Parameters 00001
- Transfer, Outcall, Fax, and Pager Sequences -
"Flash" On-hook Time: 400 milliseconds
"Pause" Time: 1000 milliseconds
Block Automated Attendant Transfer: , , , .
Dialing Sequence to Transfer a Call: FPN
Dialing Sequence to Reconnect with a Call -
Ring/No Answer: F
Busy: F
Dialing Sequence for On-PBX Calls (if VPMOD is on a PBX): N
Dialing Sequence for Local Calls: N
Dialing Sequence for Long-distance Calls: N
Dialing Sequence for AMIS International Calls: N
Dialing Sequence for Private Network Calls: N
Menu 6 - Dialing and Serial Channel Parameters 00001
- Transfer, Outcall, Fax, and Pager Sequences - ( page 2 )
Pager Dialing Sequences:
1: 7:
2: 8:
3: 9:
4: 10:
5: 11:
6: 12:
A "1" is Required for...
10 Digit Local Calls (Y/N): N
Long-distance Calls (Y/N): N
Number of Digits to Dial for...
Local Calls: 2 - 10 Digits
Toll Calls in Local Area Code: 2 - 10 Digits
Menu 1 - System Parameters 00001
- Installation Information -
Company Name : VPMOD ID: 00001
Company Address: Area Code: 602
: Phoenix, AZ
:
Company Phone Number (include area code): 602269xxxx
VPMOD Phone Number (include area code): 6025161099 Extension:
Number of Rings for Local and Long Distance Calls (Used for Outcalls): 6
ACP Used for Integration: N
Type of PBX or Centrex VPMOD is on: 3 - 1A ESS/SMDI, Full Duplex
Number of Digits in Extension (Used for Outcalling and ECP): 10
Number of Digits in Extension (Used for Message Waiting): 10
Number of Rings for On-PBX Calls (Used for Outcalling): 3
Number of Rings for On-PBX Calls (Used for ECP): 2
Sender ID Used for Telephone Answering Messages: 1 - "Outside Caller"
Saved Messages - Keep Date/Time Stamp of When the Message was Received: Y
Block Messages to Uninitialized Mailboxes (Y/N): N
ANI Used for Integration: N
PROCESSING CDR BLOCK: 1 (BLOCK BEING FILLED:1,TOTAL BLOCKS:7020)
***** 22 OCT 06 09:02:13AM
XFR
TRANSFER)Port: 1B Src: 5 Ext: 9366826 Stat: 0
AppID: 0
***** 22 OCT 06 09:03:23AM
XFR
TRANSFER)Port: 1B Src: 5 Ext: 6358703 Stat: 0
AppID: 0
PROCESSING CDR BLOCK: 1 (BLOCK BEING FILLED:1,TOTAL BLOCKS:7020)
PROCESSING CDR BLOCK: 1 (BLOCK BEING FILLED:1,TOTAL BLOCKS:7020)
PROCESSING CDR BLOCK: 1 (BLOCK BEING FILLED:1,TOTAL BLOCKS:7020)
PROCESSING CDR BLOCK: 1 (BLOCK BEING FILLED:1,TOTAL BLOCKS:7020)
Toggle output mode during display by pressing S or P.
Display output (S/P): s
SCANNING CDR BLOCK: 0 (BLOCK BEING FILLED:1,TOTAL BLOCKS:7020)
PROCESSING CDR BLOCK: 0 (BLOCK BEING FILLED:1,TOTAL BLOCKS:7020)
*** WAITING FOR NEXT CDR EVENT TO BE WRITTEN (REAL-TIME MODE) ***
PROCESSING CDR BLOCK: 1 (BLOCK BEING FILLED:1,TOTAL BLOCKS:7020)
***** 22 OCT 06 09:02:13AM
XFR
TRANSFER)Port: 1B Src: 5 Ext: 9366826 Stat: 0
AppID: 0
***** 22 OCT 06 09:03:23AM
XFR
TRANSFER)Port: 1B Src: 5 Ext: 6358703 Stat: 0
AppID: 0
***** 22 OCT 06 09:06:24AM
XFR
TRANSFER)Port: 1B Src: 5 Ext: 6239366826 Stat: 0
AppID: 0
PROCESSING CDR BLOCK: 1 (BLOCK BEING FILLED:1,TOTAL BLOCKS:7020)
It still is trying to make a 7 digit local call when I put 7 digits. But when I put 10 digits it trys to put a one. It will work if I put a 10 digit long distance number.
Initial Weekday Outcall Notification Schedule for New Subscribers:
Start Time: 8:00A Message Type: 1 - All Messages
Stop Time: 5:00P Outcall Interval: 1 - One Hour
Retry Intervals for Outcall Notification - Urgent Messages
Number of Attempts Before Giving Up On: Busy: 4 No-answer: 5
Minutes Between Attempts On: Busy: 10 No-answer: 30
Retry Intervals for Outcall Notification - Non-Urgent Messages
Number of Attempts Before Giving Up On: Busy: 3 No-answer: 4
Minutes Between Attempts On: Busy: 20 No-answer: 40
Use Area Code Restriction Table Lookup for ECP Transfers (Y/N): Y
"Local" Area Code Group A: 800 623 480 602
"Local" Area Code Group B: 800
"Local" Area Code Group C: 800
"Local" Area Code Group D: 800
"Local" Area Code Group E: 800
"Local" Area Code Group F: 800
Stats "Local" Area Code Group: 800 623 480 602
Menu 5 - Outcalling Parameters 00001
- Area Code Restriction Tables -
Local Area Code Restriction Table
602
Other Area Code Restriction Tables
480
602
623
It just will not let me add these in Local. I tried I deleted the ones at bottom and then tried at top and no go. Maybe I'm doing something wrong.
Menu 6 - Dialing and Serial Channel Parameters 00001
- Transfer, Outcall, Fax, and Pager Sequences -
"Flash" On-hook Time: 400 milliseconds
"Pause" Time: 1000 milliseconds
Block Automated Attendant Transfer: , , , .
Dialing Sequence to Transfer a Call: FPN
Dialing Sequence to Reconnect with a Call -
Ring/No Answer: F
Busy: F
Dialing Sequence for On-PBX Calls (if VPMOD is on a PBX): N
Dialing Sequence for Local Calls: N
Dialing Sequence for Long-distance Calls: N
Dialing Sequence for AMIS International Calls: N
Dialing Sequence for Private Network Calls: N
Menu 6 - Dialing and Serial Channel Parameters 00001
- Transfer, Outcall, Fax, and Pager Sequences - ( page 2 )
Pager Dialing Sequences:
1: 7:
2: 8:
3: 9:
4: 10:
5: 11:
6: 12:
A "1" is Required for...
10 Digit Local Calls (Y/N): N
Long-distance Calls (Y/N): N
Number of Digits to Dial for...
Local Calls: 2 - 10 Digits
Toll Calls in Local Area Code: 2 - 10 Digits
Menu 1 - System Parameters 00001
- Installation Information -
Company Name : VPMOD ID: 00001
Company Address: Area Code: 602
: Phoenix, AZ
:
Company Phone Number (include area code): 602269xxxx
VPMOD Phone Number (include area code): 6025161099 Extension:
Number of Rings for Local and Long Distance Calls (Used for Outcalls): 6
ACP Used for Integration: N
Type of PBX or Centrex VPMOD is on: 3 - 1A ESS/SMDI, Full Duplex
Number of Digits in Extension (Used for Outcalling and ECP): 10
Number of Digits in Extension (Used for Message Waiting): 10
Number of Rings for On-PBX Calls (Used for Outcalling): 3
Number of Rings for On-PBX Calls (Used for ECP): 2
Sender ID Used for Telephone Answering Messages: 1 - "Outside Caller"
Saved Messages - Keep Date/Time Stamp of When the Message was Received: Y
Block Messages to Uninitialized Mailboxes (Y/N): N
ANI Used for Integration: N
***** 22 OCT 06 09:06:24AM
XFRTRANSFER)
Port: 1B Src: 5 Ext: 6239366826 Stat: 0
AppID: 0
as you can see above it shows that it dialed the 10 digit number without a 1 in it and that is what it should do. So is the PBX putting a 1 in the string?
Ken Means
"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)
XFR
TRANSFER)Port: 1B Src: 5 Ext: 6239366826 Stat: 0
AppID: 0
as you can see above it shows that it dialed the 10 digit number without a 1 in it and that is what it should do. So is the PBX putting a 1 in the string?
Ken Means
"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)
- Thread starter
- #34
-
***** 22 OCT 06 09:02:13AM
XFR
TRANSFER)Port: 1B Src: 5 Ext: 9366826 Stat: 0
AppID: 0
***** 22 OCT 06 09:03:23AM
XFR
TRANSFER)Port: 1B Src: 5 Ext: 6358703 Stat: 0
AppID: 0
***** 22 OCT 06 09:06:24AM
XFR
TRANSFER)Port: 1B Src: 5 Ext: 6239366826 Stat: 0
AppID: 0
***** 22 OCT 06 10:00:40AM
XFR
TRANSFER)Port: 1B Src: 5 Ext: 4099334628 Stat: 0
AppID: 0
The 4099334628 Didnt have a one here either but it made the call....
If that is the case then the 1 is being stiffed in somewhere else
Ken Means
"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)
Ken Means
"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)
stuffed i mean
Ken Means
"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)
Ken Means
"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)
- Thread starter
- #37
My idea would be to go onsite and dial the numbers from a test set and see what happens. You can clearly see that the Octel is not putting a 1 in front of the number so it must be on the PBX side. as you said it is now set to a N and not a 9n and the calls are still going out. Try resetting the RS 232 link first and then a reboot but I don't think it will do anything.
Ken Means
"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)
Ken Means
"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)
- Thread starter
- #39
I am not sure you need it or that there is one for 3.11. the only wat to tell is to check with TAC and they will lookup the serial number of the system.
I still think that the Octel is dialing the right number as the CDR shows the number without a 1 in it.
Ken Means
"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)
I still think that the Octel is dialing the right number as the CDR shows the number without a 1 in it.
Ken Means
"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)
- Status
Similar threads
- Locked
- Question