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How to fix a "SQL Database instance is unavailble" error in ACT 2012?

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NicoleMD

Technical User
May 8, 2012
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I am trying to get into ACT 2012 on a former employee's computer. It keeps coming up with the message "SQL Databse instance is unavailable". How do I get this corrected so that I can access the database?
 
I am also having this problem....

I am trying to set up vpn access from a different computer. I have placed a copy of the pad file that is on the server on the remote computer.... I log in to the VPN fine and I am able to access the folder on the server where the database is located, however, when I try and open the ACT! database from the remote computer I get the same error message.

It works fine when I am in the office... It is only a problem when I try and access it from a remote location.

HELP... I have a marketing assistant starting in 2 weeks and I need to resolve this issue and gain access to the database from a remote computer.
 
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