How to enable Voice Call?

[Anna1212]

Hello,

We recently had a reshuffle in our office and the phones were reprogrammed but I notice that I can no longer voice call one of our employees (it rings through Intercom instead and my T716E tells me 'No Voice Call')

Am I able to program this employee's phone to receive voice calls? He is using a M7208

Thanks

 

[jerryreeve]

what happened is you ended up dialing feature 88 on your phone at some time (block voice call feature) just dial feature # 8 8 to cancel block voice call

----------------------------
Hill?? What hill??
I didn't see any $%@#(*$ Hill!!
----------------------------
JerryReeve
Telecommunication Technology Services

 

[Anna1212]

Unfortunately when I do that it comes up Invalid Code.

 

[curlycord]

Is Handsfree programmed under capabilities?


=----(((((((((()----=
curlycord

http://www.curlycord.com

 

[Anna1212]

Programmed as STD yes.

 

[jerryreeve]

Like curly said. you may have lost handsfree in programming. go to feat * * 2 6 6 3 4 4 and login then terminals&Sets>>Capabilities>>handsfree = Auto and Handsfree answerback = Yes

----------------------------
Hill?? What hill??
I didn't see any $%@#(*$ Hill!!
----------------------------
JerryReeve
Telecommunication Technology Services

 

[jerryreeve]

Minor question: the employees phone is not a 7100 is it?

----------------------------
Hill?? What hill??
I didn't see any $%@#(*$ Hill!!
----------------------------
JerryReeve
Telecommunication Technology Services

 

[Anna1212]

hmm don't think so. The bottom does say M7208

 

[curlycord]

HF as Auto...not Standard

=----(((((((((()----=
curlycord

http://www.curlycord.com

 

[Anna1212]

hmm unfortunately it's still not working :-( Is there anything else I can try?

 

[GordonKapesMZ4]

I'd test out a priority call, dial their extension then press the Feature 69 code and wait for the 3 chime tone and then speak. If the caller can hear and respond on the other end, then the problem is with Voice Call only. If the problem also occurs on the Priority call, then its a problem with the phone's speaker.

Did you try:
-Switching out the phone and trying a different set on the problem extension?
-Call the person on a regular IC call and have them answer with Handsfree?

It may just be a bad set.

 

[jerryreeve]

one other possibility. if you are sure that the phone is good try copying another terminal/set to the one you are having trouble with.

----------------------------
Hill?? What hill??
I didn't see any $%@#(*$ Hill!!
----------------------------
JerryReeve
Telecommunication Technology Services