How to do "Camp On" properly?

[Gibsonic]

In all the Avaya IP Office glossy marketing material the boast of the "Camp On" feature however I have found nary a speck of functional information on where this feature is or how to use it.

The closest I've found is "Call Park to Other Extn" but in my lab test it is a bit cumbersome for picking up the calls. It requires a "Ride Call" button that doesn't give any sort of indication that a call is even on hold/park for them. It does give "P" in the display but for the average user that's meaningless.

The feature we are trying to achieve goes like this...

Call comes in to one station. That user wants to send that call to another extension but does not want the call to follow coverage or timeout.

The customers asking for this are ex-Nortel customers and they are use to being able to put a call on hold to another extension and then to be able to pick it up from a hold position.

Example: In a warehouse environment a call comes in for a manager. The manager is paged to pickup the call on Park 1. So from a warehouse phone that he is near he uses the system wide call park to pickup the call. He soon decides he wants to continue this in his office but his office is a bit of a walk from where he is and he could never get there in time if he just transferred the call to himself before it went to his VM. He wants to send the call to his extension and have it wait there on hold for him till he gets there. He wants to be able to get to his desk and see some button blink or indication that he has a call held so he can pick it up.

How do we do this?

 

[kholladay]

For some unknown reason Avaya has decided to call this "Call Queue" in Manager.
Advanced>Call>Call Queue



Kyle Holladay
Certified: ACACN, ACSCI, ACSCM, TIA-CTP
ACE Implement: IP Office

"If it worked the way it should you wouldn't need me

 

[Gibsonic]

I figured it might be something like that.

I am playing with this Call Queue function now. As a programmed button it doesn't do anything if I leave the extension blank. I want to be able to hit the button and specify the extension to Camp too...

so I moved on to just trying the SC for this. The default one is cumbersome and I will probably have to come up with something a bit shorter and simpler for the users.

One thing about it, at least on my test gear. It rang to the specified extension then reverted back to the original(transferring) extension after a few rings.

Which timer is controlling this? The Park recall timer? The hold timeout? The Default no answer timer?

No transfer return timer has been set on any of the extensions.

It this return function built able to be changed?

Thanks for all the help.

 

[Gibsonic]

nevermind the above post. I figured it out. It is based on the Default Allocated Answer Interval. I had to set it to "0" to make it infinate and make sure each station had an appropriate individual no answer interval.

Still wish i could get the button to work though.

Any thoughts?

 

[Belrick]

Create a park bin on the managers phone.

e.g call park tel number 1

Then whenever a call is parked on telephone number 1 (you can set this to happen by any number of methods, shortcodes, buttons, wildcards or set number etc) then his park button will either highlight for a IP phone or underline for a DS phone.

 

[kholladay]

Use a "Dial" button to activate the shortcode.

Button:
Label = Call Queue
Action = Dial
Action Data = *33*

Shortcode:
Code = *33*N#
Feature = Call Queue
Telephone Number = N

Then have the user hit the Call Queue button and enter the extension followed by #

Kyle Holladay
Certified: ACACN, ACSCI, ACSCM, TIA-CTP
ACE Implement: IP Office

"If it worked the way it should you wouldn't need me

 

[Gibsonic]

ah...yes...should have thought of that on my own Kyle. I've done that for other functions in the past. Good idea.

The manager scenario was just an example. The customer actually wants this for all users and phones and I don't want to make individual park zones for each user.

 

[aarenot]

3.1 help file

Call Park To Other Extension
Allows the user to park their current call against another extension. The parked call indication on that extension is then activated according to the telephone type.

The park slot number assigned to the parked call is based on the number of the extension parking the call. For example, calls parked against extension 201 are assigned the park slot ID 2010, 2011, and so on depending on the number of calls parked at that extension.


3.2 kowledge base file
Phone Defaults
Some telephones support facilities to park and unpark calls through their display menu options (refer to the appropriate telephone user guide). In this case parked calls are automatically put into park slots matching the extension number. For example, the first call parked by extension 201 would go into park slot 2010, the next into park slot 2011 and so on.

Ride call should retrieve if the particular phone can not do it via its menu.