How to change the Display Threshold Color in RTD?

[rachelle]

So, right now the low is Yellow and the high is Red. Can this be changed? If so, how do you change the color? I have hunted around and I can't find it.



Rachelle

no matter where you go, there you are.
"This participation is persona and does not represent the United States Census Bureau." They make me say this.

 

[Utreg]

Yes this can be changed:
Go to 'Real Time reporting' and create a 'private display'.
Go to 'Columns', select the 'Field name' you like to change and adjust 'Threshold colors'.

For these and other Contact Center Questions please use the forum:

http://www.tek-tips.com/threadminder.cfm?pid=959

 

[rachelle]

Thank you so much. I will try this out.


rachelle

no matter where you go, there you are.
"This participation is persona and does not represent the United States Census Bureau." They make me say this.