How much power do we have on incoming calls?

[zulma]

Hello everyone,

How much power do we have on incoming calls?

I have 800 DID’s that terminate into an ISDN-PR, and two T1 long distance carriers.
I would like to get rid off carrier1 and just keep carrier2.
Carrier2 was recently installed two weeks ago.
I changed the routing patterns so now all outgoing calls go through carrier2.
We also had 2 toll free numbers. One for our main line and the other for voice mail.
I changed that too, so now the 1800 numbers point to Carrier2 -T1.

4 ports of carrier1 were configured ‘only’ for ‘incoming’ calls on a separate trunk.
When I replace the ports of carrier1, for ports of carrier2 on this trunk, we experienced the fast busy signal, or either the message ‘your call can not go through, check the…’ on incoming (random extensions) Why?
What else do I need to check? Or change?
Any ideas?
Please help me!

Zulma

 

[Phoneman2]

Sounds like you need to check you setting on carrier 2 outbound route pattern look at your Prefix Mark. Big ? do you need to send the one or not. So many buttons So little time
Thanks All
Phoneman2

 

[Phoneman2]

Sorry thats outbound. Did your DID numbers get ported over to the new carrier2? So many buttons So little time
Thanks All
Phoneman2

 

[zulma]

Thank you for replying phoneman2.
Yes. I requested our ISDN-PRI vendor (who has 'all' our DID numbers) to register carrier2 as our long distance... but that will only work for outbound calls.. right?
Outbound works fine.

What do I do for inbound?...or what can i do for inbound?

Thanks!

 

[janney]

Hi Zulma, is your new carrier sending the same DNIS on the same four designated channels that you used for carrier1? Also, could it be that the four channels are inadvertently being used for outbound... thus making them busy for incoming calls?

 

[zulma]

Thanks for the replies.
Problem resolved! I had to physically disconnect the cable from the T1 because as long as the T1 was connected to the switch, (does not matter if the trunk was busy out, or if the trunk channels removed) incoming wink signals were being sent to the circuit and since the ports were removed nothing was winking back, and that cause the busy signal.
Yeahhh!!
But I got say thanks to this problem, I found the wonderful teck-tips.com. What a great site this is!