How many simultaneous calls can a NAM handle?

[TelecomAnimal]

I have an 0x32, "ver 3.0 / T1" software, 8 port fiber NAM, with DID numbers coming into it. The system is in CA; I'm in MA, and the tech in MI tells me that when it was installed the tech told him that it could handle only ONE call at a time into the automated attendant (which is using CCR trees, as near as I can tell).

Is this correct?? It seems to me like it should be able to handle 8 simultaneous calls.

Also, how can I scroll through the CCR tree to document it?

Thanks!

 

[bwtc]

It should be able to handle 8 of the following combinations:
* Auto Attendant
* Person leaving a message in a mailbox
* Person checking their voicemail

Is there a Call Center in use?

Are you sure that it is an 8-port? Did you have them try F915 (or higher) to check the port status?

 

[TelecomAnimal]

No call center, our documentation "says" it was upgraded to 8 ports last year, and I have not tried f915 yet.

I'm suspecting that it was only set up with one line for the auto attendant...

 

[exsmogger]

You can also login to F983, dial 44, then press the view button to see how many ports are installed.

Brian Cox

http://www.jandjcommunications.com

 

[lugerlover]

A 8 ports = 16 channels

 

[RikRodgers]

No, 8 ports means 8 simultaneous calls. Do you have Minuet ACD installed on your system. There is a Min/Max setting for channel usage when you have 2 applications on the NAM.

 

[lugerlover]

yes ...8 ports is 16 channels there are a/b channels for each port...4 ports is 8 channels,

 

[RikRodgers]

Sorry, I wasn't specific. An 8 port VM means 8 simultaneous calls. He is talking about a NAM, after all.

Lugerlover is referring to copper connected VM, such as the Startalk, or Call Pilot. 1 station port connected to the VM yields 2 ports of voicemail.

 

[cook1082]

Still wrong.8 ports means 16 simultaneous calls.If it's copper or fiber still the same amount of calls(ports).

 

[RikRodgers]

My appologies, gentlemen. I guess it wouldn't hurt me to RTFM a little more often. Consider my crow eaten.

Thanks for the correction.

 

[TelecomAnimal]

You can also login to F983, dial 44, then press the view button to see how many ports are installed.
Brian Cox"
As soon as I press the PORTS softkey, it's asking for a key. Is that the keycode, or a "standard" password it's looking for? I tried the 26.... pw but that's not it.

 

[TelecomAnimal]

disregard that last post; I just talked to my boss and he says that he already checked and there are 8 ports configured.

But we still don't know why only one answers and the second call goes to system mailbox.

 

[DigitalMind]

have u checked the Forward on busy settings of the ringing phones ? (hopefully just reception)

It should be blank.

Good news is though that if the second calls goes to a system mailbox, ure nam IS technically still answering so you are able to handle more than one call at once.

I guess make sure that lines 2 + are really programmed to be answered by the auto attendant.

Good luck.