How many calls can an acd queue receive at one time?

[nlhtech]

I have an announcement line used for employee messages where callers dial in and listen only. We are thinking of expanding this service to more locations. How many callers can this queue handle at one time if people are instructed to call in at the same time?

Any info received is appreciated.

 

[StoneColdphoneman]

The limitation would be your voice mail system ports.

 

[MossEng]

I believe the Maximum is 2047, athough I don't no any site thats reached this limit, normally the number of incomming trunks is the limiting factor, how many sites have over 2000 incomming lines? Also in reality its down to how many agents you have answering calls, how long each call takes, and how long is acceptable for callers to wait, i.e. 2 agents, each call 20 minutes, caller 200 waits a very long time. The point is although the meridian ACD queue can handle a lot of calls, would it be acceptable to callers and management?

 

[GHTROUT]

If you tell everyone at other locations to make a call at the same time, you risk using up all of the trunks at those locations, so nobody will be able to conduct business. It will result in a lot of confused employees - who will in turn call other people to ask whats going on - it will snowball.


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[tnphoneman]

The simplest way to answer that is to ask another question.

How big is your switch? # of trunks? # of voice mail channels? and I think MossEng is correct about the 2047 limit in queue.

Telling everyone to call at the same time could shut you down for hours unless you have a separate trunk group. Well it depends on the number of employees we are talking about. Think carefully before doing this.

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