how does """""""check skill 2nd pri m if available-agents > 0

[avaya137xx]

Hi All,

I want to know what this " check skill " step does
could anyone help me

 

[G van Hamburg]

Calls that come into the Call Vectoring system can be queued to a maximum of three ACD
splits. Two commands are used to queue calls to splits.

The queue-to split command queues a call unconditionally. The command sends a call to a
split and assigns a queuing priority level to the call in case all agents are busy.

The check split command conditionally checks the status of a split for possible termination
of the call to that split. The command either connects the call to an agent in the split or
puts the call into the split’s queue (at the specified priority level) if the condition specified
as part of the command is met.


Freelance Certified Avaya Aura Engineer

 

[BIS]

Additionally, check skill calls are shown as backup acd calls in CMS (as opposed to main acd).