How do you send a call back out? 1

[blueknigh7]

I apologize in advance for my newbness. Trial by fire here.

I've inherited a IP 403 system that's on rev. 3.2
It has a VMail Pro License which I've setup with an autoattendant.

Everything works great, except right now the location is split up into 2 physical sites. The main location comes into the IP 403 system, while the 2nd location has a separate phone number.

Is there a way for the autoattendant to transfer a call from the main location -> to the 2nd location? I've currently got the Autoattendant setup with a "transfer" and then dialing the 2nd number (7-digit with a 9 prefix). This works directly from an internally connected phone, but when dialing externally, the call is dropped. Am I missing something?

It's a small school, so currently there's two analogue trunk lines servicing the main location.

I hope this describes everything. Please let me know if I'm forgetting something. Thanks in advance.

 

[jeter]

What type of lines are you using?
Centrex lines or business class lines give a hook flash type transfer....


Go Army!
Tek-TIP Member 19,650

 

[HELPATECH]

Simple way is.
create a user under the FORWARDING tab, uncodintional forwarding type the 10 digit number with a 9 in front of it and check the unconditinal forward box.
save config

In voime mail pro, if you created an option menu "transfer" under "specific tab" select ther user extension you forward unconditiuonal
it should work fine

 

[nzschooltech]

General comment

Your setup sounds a _LOT_ like us except our sites are linked by wireless with IP phones at the remote site. I guess this wouldn't suit everyone though.

 

[kwing112000]

you will also need to make sure trunk to trunk connect is turned on in the lines. the problem is that every time a call get transfered you will use 2 lines and make all calls busy.

Kevin Wing
ACS- Implement IP Office
ACA- Implement IP Office
Carousel Industries

 

[blueknigh7]

These are regular pots lines. I don't know if any of the features mentioned above are enabled for these lines. I remember one of my old workplaces having the same POTS lines, but I thought we could transfer out of the company. Is the "hook transfer" something that can be enabled? And if so, does it use two lines like trunk to trunk?

There are 4 total lines for the main location, but two are being used direct for fax lines. I'll see if I can connect with one since they aren't used that often.

The user + forward all trick didn't work. If it's helpful at all, the log is below. It's transfering to extension 199, which is setup to autoforward to 91650355XXXX:
************
1174032mS CD: CALL: 1.2.1 BState=Idle Cut=1 Music=0.0 Aend="Line 1" (1.1) Bend="" [] (0.0) CalledNum= () CallingNum= () Internal=0 Time=1 AState=Idle
1174032mS CMTARGET: LOOKUP CALL ROUTE:4 type=100 called_party= sub= calling= in=1 complete=1
1174033mS CMTARGET: SET BESTMATCH:4 length 0 vs 0 match= dest=VM:AutoAttend
1174033mS CMTARGET: LOOKUP INCOMING CALL ROUTE:4, calling party is . Using destination VM:AutoAttend
1174033mS CMTARGET: ADD TARGET:4 number=VM:AutoAttend type=100 depth=1 nobar=1 setorig=1 fwduser=
1174034mS CMTARGET: SET VOICEMAIL:4
1174034mS CMTARGET: LOOKUP CALL ROUTE:4 returned 1
1174034mS CD: CALL: 1.2.1 BState=Idle Cut=1 Music=0.0 Aend="Line 1" (1.1) Bend="" [Queue] (0.0) CalledNum=AutoAttend () CallingNum= () Internal=0 Time=3 AState=Dialling
1174035mS CMExtnTx: v=, p1=1012
CMSetup
Line: type=RAS 1
Call: lid=0 id=1012 in=0
Called[AutoAttend] Type=Voicemail (102) SndComp Calling[] Type=Unknown (0) Pres=NAInterworking (2)
BC: CMTC=Speech CMTM=Circuit CMTR=64 CMST=Default CMU1=ULaw
BChan: slot=4 chan=16
Product Unknown
Display [??]
Cause=16, Normal call clearing
Locale: enu
1174047mS CMExtnRx: v=, p1=1012
CMConnect
Line: type=RAS 1
Call: lid=0 id=1012 in=0
Product Unknown
1174048mS CD: CALL: 1.2.1 BState=Connected Cut=1 Music=0.0 Aend="Line 1" (1.1) Bend="" [VoiceMail] (4.16) CalledNum=AutoAttend () CallingNum= () Internal=0 Time=17 AState=Dialling
1174054mS PRN: Trunk number for EchoCancellation is 0,
1174060mS CD: CALL: 1.2.1 BState=Connected Cut=1 Music=0.0 Aend="Line 1" (1.1) Bend="" [VoiceMail] (4.16) CalledNum=AutoAttend () CallingNum= () Internal=0 Time=11 AState=Connected
1174061mS CMMap: a=1.1 b=4.16 M1
1174062mS CD: CALL: 1.2.1 BState=Connected Cut=3 Music=0.0 Aend="Line 1" (1.1) Bend="" [VoiceMail] (4.16) CalledNum=AutoAttend () CallingNum= () Internal=0 Time=12 AState=Connected
1174062mS CMExtnTx: v=, p1=1012
CMCallStatus
Line: type=RAS 1
Call: lid=0 id=1012 in=0
Called[AutoAttend] Type=Default (100) Calling[] Type=Unknown (0) Pres=NAInterworking (2)
BC: CMTC=Speech CMTM=Circuit CMTR=64 CMST=Default CMU1=ULaw
BChan: slot=4 chan=16
Product Unknown
Display [??]
State=9, Connected
Locale: enu
1174063mS CMExtnTx: v=, p1=1012
CMConnectAck
Line: type=RAS 1
Call: lid=0 id=1012 in=0
BChan: slot=4 chan=16
Product Unknown
1174404mS RES: Tue 27/10/2009 07:24:32 FreeMem=4002508(9) CMMsg=4 (5) Buff=100 575 498 1447 5 Links=4163 Elements=0
1188697mS PRN: CLAIM called on call which is not ACD A=1.2.1 B=0.1007.0
1188716mS CMExtnRx: v=, p1=1012
CMTransfer
Line: type=RAS 1
Call: lid=0 id=1012 in=0
Called[199] Type=Default (100)
Product Unknown
Cause=126, Transfer(IPO)
1188716mS CMTARGET: ADD TARGET:4 number=199 type=100 depth=1 nobar=1 setorig=1 fwduser=
1188717mS CMTARGET: SET USER:4 ES Transfer orig=1
1188717mS CMTARGET: ADD USER:4 ES Transfer(199, state=Idle) (depth=2 B=2) cw=0 redirect=1
1188717mS CMTARGET: ADD TARGET:4 number=91650359XXXX type=100 depth=3 nobar=1 setorig=0 fwduser=199
1188718mS CMTARGET: SYS SC:4 91650359XXXX 3 650359XXXX sc=type=Dial code=[9]1N, num=1N
1188718mS CMTARGET: LCR NOT MATCHED:4 (cpn=1650359XXXX)
1188719mS CMTARGET: DIAL LINE:4 GROUP=1 SUCCESS=2
1188720mS CMExtnRx: v=, p1=1012
CMReleaseComp
Line: type=RAS 1
Call: lid=0 id=1012 in=0
Product Unknown
1188721mS PRN: CALL: 1.2.1 Deleted leaving 0 CMCall objects
1188721mS CMMap: a=1.1 b=4.16 M0
1188722mS CALL:2009/10/2707:24,00:00:14,000,,I,1650359XXXX,,7323563488,,,0,,""n/a,0
1188723mS CD: CALL: 1.2.1 BState=Idle Cut=0 Music=0.0 Aend="none" (1.1) Bend="ES Transfer(199)" [VoiceMail] (4.16) CalledNum=1650359XXXX () CallingNum= () Internal=1 Time=14 AState=Idle
1188723mS CD: CALL: 1.2.1 Deleted
1188724mS CMExtnTx: v=, p1=1012
CMReleaseComp
Line: type=RAS 1
Call: lid=0 id=1012 in=0
BChan: slot=4 chan=16
Product Unknown
1188906mS RES: Tue 27/10/2009 07:24:47 FreeMem=4013864(10) CMMsg=4 (5) Buff=100 575 498 1447 5 Links=4169 Elements=0

 

[blueknigh7]

Found it. The "analogue trunk to trunk" option had to be turned on in the line settings.

It does use both lines - but it'll have to do for now. Not a high volume of calls, so I don't think it'll be too much of an issue.