How do I set up a hunt group in a Nortel??? 1

[TheCardMan]

Sorry if this is basic but I am having the hardest time understanding how to set up a hunt group in a Nortel 81c/cs1000. What I am used to is the Avaya programing and that was a simple process.

This is what I have:

A pilot number of 6926 Created as a L500? (Phantom)
Members (Phones): 6474, 6475, 6476, 6472
Voicemail Box (Call Pilot): 6470

What I want:

I have a toll free number pointed to 6926 (DNIS)
Calls will go to the list of members in a "distributed" hunt (DDC in Avaya Terms), when a call hits a member and they do not answer the call should forward to the voice mail box of 6470. If all members are busy, the calls will go directly to the voice mail box of 6470.

Can someone outline the programming needed to do this?

 

[bigindian65]

HUNT GROUP
To create Hunt Groups you need to use LD18 to store the extensions in the Group Hunt List and LD57, which assigns the Pilot DN to the Group Hunt List.

LD 18
REQ NEW
TYPE GHT
CUST 0
LSNO (Next List Number)
DNSZ (Directory Number Size)
SIZE (Size of list, How many entries)
STOR 00 XXXX (XXXX = Directory Number)
WRT (C/R)
STOR 01 XXXX (XXXX = Directory Number)


Continue with store entries until list completed.

Attaching a Pilot DN (PLDN) to the list number LD 57

REQ CHG
TYPE FFC
CUST 0
CODE PLDN
PLDN (Pilot Directory Number, which must be a unique number on the Meridian)
USE GPHT (Group Hunting)
LSNO List number created in LD 18)
HTYP (RRB=Round Robin, LIN = Linear)
CFWI (NO = Skip Extn if CFW Activated
YES = Terminate on Extn if CFW Activated)
MQUE (ALL = No limit on queued Calls
0 = No calls to be queued
1 = Maximum of 1 call queued)

In order to add or remove an extn number from a group hunt list you need to know the list number (LSNO)and the store entry number (STOR within the list. You will need to use this procedure if you get a SCH8825 message when changing a TN.
You can get this information by printing the Group Hunt Lists in overlay LD 20.
REQ PRT
TYPE GHT
LSNO (c/r for all the lists or enter the list no)
Check the print out to obtain the correct information.

The changes are made in LD 18.

REQ CHG
TYPE GHT
LSNO (enter the list number which requires changing this is the GHLN from the above print out)
SIZE (c/r)
WRT (c/r)
STOR enter the store number concerned then space then the extentsion (DN) number
STOR XX YYYY for example
WRT (c/r) Yes to update the list.
To remove an entry at the STOR prompt
STOR enter the store number, space(c/r)
STOR XX space bar
WRT (c/r)
Carriage return through to the REQ prompt.
LSNO can be more or less any number, mine start at 50 it's not a DN just a number used to id a list
DNSZ is the size of your DN's eg 2 digit or 3 digit or 4 digit .....
SIZE - is how many entries will there be in the hunt group ( if you build a group that has 5 users ) you can set it to 5 or more, 10 maybe to allow for additional members.
STOR this is where you enter your members DN's STOR 0 is first then you get STOR 01 up to the value of SIZE ....
Just C/R past WRT

Mato' Was'aka

 

[TheCardMan]

Great info - I will try this.

How does voice mail kick in if stations don't answer or all members in the hunt group are busy?

 

[SL1M1]

STOR XX (XXXX your VoiceMail DN)The last in the chain
Cheers!!

 

[TheCardMan]

OK, Thanks!

So that is if they are all in a busy condition. What if the call rings to one of the stor numbers and they don't answer? Will it take on the forwarding characteristics of that specific DN?

 

[SL1M1]

It will take the forwarding characteristics of the Hunt chain within the GroupHunt as you've specified RRB or LIN

Cheers