Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

  • Congratulations derfloh on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

How can we see if users are registered if they use iPhones with Workplace (APN)

Status
Not open for further replies.

Albus2

Programmer
Joined
Sep 18, 2010
Messages
326
Location
CH
If a user is registered as remote worker with Workplace on iPhone, he is listed as a registered SIP extension in SSA.
As soon as the App is sent to sleep mode, he is not listed anymore.

How can we tell if there are users ready to take a call - in this case after a Push notification?
 
That's a good question.

On the Aura side, the first iteration was with Avaya Aura Web Gateway connected to Session Manager. Basically the mechanism was that, with APN enabled, when you login to Aura with iOS, Avaya Aura Web Gateway would register a 2nd instance of your phone that I would see in Session Manager. When it's time to wake up your phone, the call goes to the AAWG's registered SIP endpoint that sends the message to Spaces to do the Apple Push.

That's how I'd answer your question if it was on enterprise.

Now on enterprise, it's done directly by Session Manager with nothing in between. I haven't tried it yet, but I'd imagine it would retain registration information about your phone. At least insofar as there's a live APN registration. But I haven't looked. I wonder if Monitor and something about it's list of phones would give you better information?

I mean, it has to be in there somewhere that there is a live subscription for this Apple hardware ID referenced to this particular IPO extension and if that extension were to ring, then a push should be sent.

Maybe monitor tracing a push going out would give you some better clues where and what to look for to see if you can find those somewhere.
 
Status
Not open for further replies.

Part and Inventory Search

Sponsor

Back
Top