How can a program be disabled proir to windows boot 1

[Bronte1226]

I have a machine that has XP Pro on it. The user loaded Norton Antivirus 2002 and the system locked up. I was able to repair Windows through from the disc but the problems have not stopped. Windows will boot up now and allow a user to sign on, then it tries to load the programs/settings. When Norton is being loaded (the best I can figure since it is the only box that is trying to load on the screen at that time) it hangs up again. I can't get to control panel to uninstall the program nor startup to disable it before it tries to load. I tried going to the recovery console and disabling the savrt.sys but it did not recogize the file name. I am at a loss of what to do now, any suggestions?

 

[aftertaf]

try the recovery console again.... and disable the service.

or reboot in safe mode and disable the service, try to delete the software even.

Aftertaf (david)
MCSA 2003

 

[bcastner]

. Start Recovery Console again. The issue is that Savrt.sys is not the service name, but the notion of using recovery console to disable the service is a good one. See for information on identifying the true service name in Recovery Console:

http://support.microsoft.com/default.aspx?scid=kb;EN-US;244905&FR=1

But like Aftertaf suggested, hitting F8 early and often at system start should allow you to choose Safe Mode. If so, uninstall Norton. You will need much more up-to-date versions of key NAV files to avoid future problems:

http://groups-beta.google.com/group..._doneTitle=Back+to+Search&&d#597245459b05e8da

 

[ifix1]

boot into safe mode, then run msconfig then check all norton programs in start up folder. then you can reboot and uninstall norton

hope this works for you