Hot Line

[RadissonIT]

I am trying to set up a phone that when you pick it up it dials an external number. I have tried setting up a phantom extension and creating a hot line to that extension, but I can't seen to get the programming right. Any help would be appreciated.

 

[bigindian65]

I don't know if that works or not, cfxa in CLS
key xx hot D XX XXXXXXXXXXXx

After the hot D = number of digits in number dialed if


9,555-1212

hot D 8 95551212



Mato' Was'aka

 

[bigindian65]

I guess you wouldn't need the cfxa??

Mato' Was'aka

 

[a12ozbottle]

Try to build a CDP table with a DMI table that deletes all of the digits and inserts the number you want.

 

[bigindian65]

Why? Can you only Hot D 4? If that is the case he could Hot D 4 to a MAXP 1 acd queue NCFW to the external number he wants.

Mato' Was'aka

 

[a12ozbottle]

Not sure of the limit of digits,just giving another option since he said he already tried setting up a phantom. You also have a maximum amount of acd queues so he might not want to was all of them.

 

[a12ozbottle]

Should work the way bigindian65 said in his first post, just tested it. If it doesnt check you ncos maked sure it can dial the number.

 

[1norteltech]

Our dictation phones do that here. I set up a hot line list (HTL) in LD 18 with 2 entries. We use 3904 sets with Key 0 HOT L 0 (or 1). When I need to change the number they dial, I just change the HTL and all 50 sets are changed at once.

 

[johnpoole]

digital or analog


digital.. cls ira

key 0 hot d 9 9xxx1234

that will dial the number for an analog

cls mnl
ftr hot d 9 9xxx1234

there must be 40 ways to do that, kiss... (keep it simple)

you have to have an ncos/tgar that allows the local (or ld) call

john poole
bellsouth business
columbia,sc

 

[RadissonIT]

Thx guys...Hot D and NCOS change works.