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Hold recall?

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NewNic

IS-IT--Management
Nov 14, 2003
525
US
Ok, let the beating begin: I have a site that has the "long hold recall timer" set to 180 sec. It never recalls. what would block
this from happening...I can't believe I am fighting such a simple issue

Thanks for any response's
 
The timer you mention is for stations.
There is a different timer for attendant consoles.

Hardware platform? Definity / CM software version?



A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

40 years Bell, AT&T, Lucent, Avaya
Tier 3 for 30 years and counting
[URL unfurl="true"]http://bshtele.com[/url]
 
6.01 DL360,s Happening on all stations, all IP pones
 
Ok, my testing was flawed, The call does recall and gets one short burst of ringing, changing the station form "Active Station Ringing" to continuous resolved.
 
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