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HFW -> Heat For Windows & Time Calculations

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TheRealDels

TheRealDels

Programmer
Jul 26, 2001
11
AU
Don't know how many of you use HEAT but hopefully somebody can help me.
We(I) Crystal reports to try and get statistics out of a HEAT (Help Desk system) database.

At the moment I'm trying to get the total time from when they recieve a job to when it gets finished. This entails calculating the number of hours over "working days" ie 5days x 8hrs etc.
How does anybody else there do it??

There are some functions called
HFWDurNumHoursNormal()
HFWDurNumHoursHelpDesk()
HFWDurNumHoursCustType()
Does anybody know
1)what any of these do & 2)what is the difference between them ?

Any help would be greatly appreciated.
 
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