helpdesk software solution

[bhphoto]

Hi there

I am looking for a helpdesk software solution for our IT department to keep track on all issues and calls for users about on their computers printers and son on… it should be email integrated and PC inventory integrated and web based in order to be able to reach it on any computer, and of course I am not looking for expensive one…


If anyone has got any knowledge\idea on this issue please reply.

Your help is very much appreciated

TIA
JoelB

 

[carrr]

We currently use Peregrine's Service Center:

http://www.peregrine.com/us/Products/ServiceManagement/ServiceCenter/solutions.htm

It covers everything you've spec'd, but I can't speak to the price...some things I just don't look at.

 

[franklin97355]

These guys have several good applications. We are looking at cerberus at the moment.

http://www.web-based-software.com/

 

[bhphoto]

First of all thanks for your response, I would like to ass to functions which is integrated with Active Directory, and remote access, the remote access should be able to work with active directory which means that when I enter someone’s name or anything in reference it should query active directory for the computer {IP address or name.}, if anyone has got some info on this please share it with us.

Thanks again
JoelB

 

[franklin97355]

adspays: You should start a thread in the windows forums for this active directory question. It does not really apply to hardware and is not part of this thread. You will get better response if the thread title reflects the question you have.

 

[bhphoto]

Sorry about this, and thanks for your help.

Have a nice day.