Help with Vector event

[cl8ton]

Hello - I'm trying to fix a problem in a vector and I'm not sure how to do it. My event log has an error "drop: not queued at stop" for my vector #27. This vector gives the caller a choice of the type of assistance they need (press 1 or 2) then proceeds to send them to my main split. We weed these types of calls out for measurement purposes only. What I think may be happening, is the queue is full when it tries to send it over and there is nowhere for the call to go? How do I prevent my caller from getting lost in a situation like this? Here is what my vector looks like - very simple:

01 wait-time 2 secs hearing silence
02 collect 1 digits after announcement 2029
03 route-to number 1990 with cov y if digit = 1
04 route-to number 1989 with cov y if digit = 2
05 stop
06

 

[SF0751]

You don't have anything in your vector to handle the callers who DON'T select option one or two. Add a new line 05 "route to number XXXX if unconditionally".

Susan
"Opportunity is missed by most people because it is dressed in overalls, and looks like work." - Thomas A. Edison

 

[cl8ton]

excellent suggestion. Just what I was looking for. Thanks for the quick reply.

 

[cl8ton]

how much time does that give the caller to decide where they want to go? Should I be putting a wait-time step before the unconditional route-to?

 

[SF0751]

Look in change sys fea at the Prompting Timeout (sec) field. (Mine is on page 10 under Vectoring). Any changes made here are set for all vectors. Mine is set at 6 seconds - the options are 4 - 10.

Susan
"Opportunity is missed by most people because it is dressed in overalls, and looks like work." - Thomas A. Edison