Help with Sip trunk Please

[stuartroat]

I am setting up my 1st sip trunk on a IP500 with 6.0.8 software. it all works for out going calls but when i call the sip phone number i get no responce. the ipo is 192.168.2.200 with a ip route to the router which is 192.168.2.3 in the router is a dmz to the ipo address. in the system status tool if i use the ping i get 3 lost packets. here is the trace from a outgoing call and a incoming one


24/05/11 09:59:43-547ms Line = 18, Channel = 1, SIP Message = Invite, Call Ref = 5, Direction = From Switch, From = blah blah@sip.buzzcentrex.net, To = to my number@sip.buzzcentrex.net
24/05/11 09:59:43-590ms Line = 18, Channel = 1, SIP Message = Response, Call Ref = 5, Direction = To Switch, From = blah blah @sip.buzzcentrex.net, To = to my number @sip.buzzcentrex.net, Response = 100 Trying
24/05/11 09:59:43-592ms Call Ref = 5, Originator State = Dialling, Type = User, Destination State = Dialling, Type = Trunk
24/05/11 09:59:43-596ms Line = 18, Channel = 1, SIP Message = Response, Call Ref = 5, Direction = To Switch, From = blah blah @sip.buzzcentrex.net, To = to my number @sip.buzzcentrex.net, Response = 100 Trying
24/05/11 09:59:43-626ms Line = 18, Channel = 1, SIP Message = Response, Call Ref = 5, Direction = To Switch, From = blah blah @sip.buzzcentrex.net, To = to my number @sip.buzzcentrex.net, Response = 401 Unauthorized
24/05/11 09:59:43-628ms Line = 18, Channel = 1, SIP Message = Ack, Call Ref = 5, Direction = From Switch, From = blah blah @sip.buzzcentrex.net, To = to my number @sip.buzzcentrex.net
24/05/11 09:59:43-631ms Line = 18, Channel = 1, SIP Message = Invite, Call Ref = 5, Direction = From Switch, From = blah blah @sip.buzzcentrex.net, To = to my number @sip.buzzcentrex.net
24/05/11 09:59:43-677ms Line = 18, Channel = 1, SIP Message = Response, Call Ref = 5, Direction = To Switch, From = blah blah @sip.buzzcentrex.net, To = to my number @sip.buzzcentrex.net, Response = 100 Trying
24/05/11 09:59:43-684ms Line = 18, Channel = 1, SIP Message = Response, Call Ref = 5, Direction = To Switch, From = blah blah @sip.buzzcentrex.net, To = to my number @sip.buzzcentrex.net, Response = 100 Trying
24/05/11 09:59:44-362ms Line = 18, Channel = 1, SIP Message = Response, Call Ref = 5, Direction = To Switch, From = blah blah @sip.buzzcentrex.net, To = to my number @sip.buzzcentrex.net, Response = 180 Ringing
24/05/11 09:59:44-363ms Call Ref = 5, Alerting, Line = 18, Channel = 1
24/05/11 09:59:44-364ms Call Ref = 5, Originator State = Ringback, Type = User, Destination State = Outgoing Alerting, Type = Trunk
24/05/11 09:59:46-712ms Call Ref = 5, Originator State = Clearing, Type = User, Destination State = Outgoing Alerting, Type = Trunk
24/05/11 09:59:46-712ms Call Ref = 5, Disconnect from Originator End
24/05/11 09:59:46-780ms Line = 18, Channel = 1, SIP Message = Response, Direction = To Switch, From = blah blah @sip.buzzcentrex.net, To = to my number @sip.buzzcentrex.net, Response = 200 Ok
24/05/11 09:59:46-788ms Line = 18, Channel = 1, SIP Message = Response, Direction = To Switch, From = blah blah @sip.buzzcentrex.net, To = to my number @sip.buzzcentrex.net, Response = 487 Request Terminated
24/05/11 09:59:46-790ms Line = 18, Channel = 1, SIP Message = Ack, Direction = From Switch, From = blah blah @sip.buzzcentrex.net, To = to my number @sip.buzzcentrex.net


24/05/11 10:00:57-187ms Line = 18, Channel = 1, SIP Message = Response, Direction = From Switch, From = my isdn number @62.24.176.126, To = blah blah @62.24.176.126, Response = 100 Trying
24/05/11 10:00:57-188ms Line = 18, Channel = 1, SIP Message = Invite, Direction = To Switch, From = my isdn number@62.24.176.126, To = blah blah @62.24.176.126
24/05/11 10:00:57-192ms Call Ref = 8, Originator Type = Trunk, Destination Type = none
24/05/11 10:00:57-199ms Line = 18, Channel = 1, SIP Message = Response, Direction = From Switch, From = my isdn number @62.24.176.126, To = blah blah @62.24.176.126, Response = 404 Not Found
24/05/11 10:00:57-242ms Line = 18, Channel = 1, SIP Message = Ack, Direction = To Switch, From = my isdn number @62.24.176.126, To = blah blah @62.24.176.126

the provider says they don't use a stun server so i set up the network topology like this

http://i226.photobucket.com/albums/dd183/stu2316/iponettop.jpg

if anyone cn help with this from the trace i would love to here from them thanks.
i also read and tried all that was in this tread with no luck

http://www.tek-tips.com/viewthread.cfm?qid=1534398&page=209

 

[hairlessupportmonkey]

so in fact if the itsp doesnt use stun then you need to set one in the IPO.

change 0.0.0.0 to 75.101.138.128 (public stun server) and re-run stun



ACSS - SME
General Geek

 

[stuartroat]

thanks for the reply after entering the ip address and running the stun server i got this

http://i226.photobucket.com/albums/dd183/stu2316/iponettop1.jpg

a save and reboot later and still no incoming call heres the trace from ss

24/05/11 11:24:19-870ms Line = 18, Channel = 1, SIP Message = Response, Direction = From Switch, From = my mobile no@62.24.176.126, To = blah blah@62.24.176.126, Response = 100 Trying
24/05/11 11:24:19-871ms Line = 18, Channel = 1, SIP Message = Invite, Direction = To Switch, From = my mobile no @62.24.176.126, To = blah blah @62.24.176.126
24/05/11 11:24:19-874ms Call Ref = 3, Originator Type = Trunk, Destination Type = none
24/05/11 11:24:19-878ms Line = 18, Channel = 1, SIP Message = Response, Direction = From Switch, From = my mobile no @62.24.176.126, To = blah blah @62.24.176.126, Response = 404 Not Found
24/05/11 11:24:19-914ms Line = 18, Channel = 1, SIP Message = Ack, Direction = To Switch, From = my mobile no @62.24.176.126, To = blah blah @62.24.176.126

i have tried the account in x-lite softphone and it works fine.

 

[hairlessupportmonkey]

got 5060 open on the router / firewall

ACSS - SME
General Geek

 

[stuartroat]

i do have the port open but i have found that that wasn't the problem. i removed the sip phone number from the incoming call route and left it blank and all is working

http://i226.photobucket.com/albums/dd183/stu2316/inroute.jpg

i knew traffic was hitting the ipo because the trace showed activity on the incoming call. it was just getting lost in the system after that. Thanks for your suggestions as we all realize theres always dozens of things that can affect 1 action.

 

[tlpeter]

This means that the number in the incoming callroute was wrong.
The ipo looks for a match and if there is no match then you get a 404.


BAZINGA!

I'm not insane, my mother had me tested!

 

[hairlessupportmonkey]

just configure your SIP URI with * in each field, and use the FULL number in your ICR

ACSS - SME
General Geek