You would have to get the CCR setup in order to achieve what you`re wanting. This is not the easiest task for a beginner, but I`ll try to get you started. In CCR, you`ll have to start by building a new tree, (assuming none have been built previously) 1 lets say. In there, paths would have to be created. The path 0, is the main path where you would record For Sales press 1 For Customer Service press 2, ... This greeting works in conjunction with your AA greetings, so as an example, your AA greeting would say, Thank You For Calling ABC, then your CCR would kick in and say For Sales press 1...
Next step would be to define your paths. Path 1 would be set as an internal transfer to a Sales ext, 2 to your customer service ext. To try to set up a group is a little more difficult. If you wanted it to ring 3 phones when someone presses 1, you could make it an internal transfer path to ext 22, and then put an Answer DN button of ext 22 on any other phone that you want to ring when someone presses 1. You could then make mailbox 22 to be your Sales mailbox, and forward no answer 22 to voice mail. If 22 has to have a personal mailbox, you could make it go to an unused phone (ie lunchroom) and put an answer DN of the lunchroom phone on the ext`s you want to ring, and forward no answer the lunchroom phone to go to voice mail and that will become the phone for Sales messages. Renaming the lunchroom phone to be Sales would help the users know what the calls are for. If you wanted, you could buy a couple of 7100`s and hook them up so they could become your primary sales and customer service phones if you don`t have any spares. It`s not an easy way to accomplish your group calling, but it`s the best way. A lot of variables can come into play, but with some trial and error, you should be able to get it to work. Another thing you could do, is forward no answer the original phone to go to a second phone after x number of rings. If the second phone doesn`t get answered it will go back to the original mailbox. It will only forward to one other phone though, even if you forward the second to a third. Also, anyone calling to talk to the person at 22 would get forwarded as well
After that you have to go into Tables and enable the tree you built.
Hope it makes sense and gives you some ideas. Good luck and let us know if you need more help. Lot`s of helpful people on this board.
Schlum
